Kofax Ascen 7.0 Release Script for Oracle Content Services 10g - Manual (Page 34)

Ascent® 7.0 Release Script for Oracle Content Services 10g Release Notes
30 Kofax, Inc.
Unhelpful Message at Login for SSL Certificate Problems
When you log into release setup to an SSL-enabled Oracle Content Services site and there is a
problem with the certificate (the host name is incorrect, the certificate is expired, or the certificate
is not trusted), the error message you receive does not describe the situation. The actual message
that displays is shown below in Figure 15. (SPR 00025152 and SPR 25154)
Figure 15. Unhelpful Error Message Displayed for SSL Certificate Problems
Note The release script does not support SSL when it is enabled using the default Oracle Content
Services wallet, even if the certificate is imported into the list of trusted certificates. The CN
(common name) used to issue the certificate would prevent the user from logging in into the
release script.
Workaround: Have the Oracle Content Services administrator check for and correct any security
certificate problems.
Tip One way to determine if there is a certificate problem is to attempt to log in to the Oracle
Content Services URL from a browser, using the same user name and password that caused the
message to display. You would be prompted if there was a problem with the certificate.