American Access Systems Touch Plate Reader - 11-3500 - Manual (Page 3)

Page 3 American Access Systems / Security Brands, Inc.
AAS 2-Year Limited Warranty
This warranty applies to all product or equipment specifically and solely designed for and manufactured by American
Access Systems, Inc. Any equipment used in AAS products that is not manufactured by American Access Systems,
Inc. (this includes all products purchased by AAS for OEM purposes) is liable and subject to warranty terms of that
specific manufacturer. Those products used by AAS which are not covered by the AAS 2-Year Limited Warranty are:
TekTone, HID, SecuraKey and Omniprint.
If your AAS product is defective and returned within two years of the date of purchase, we will repair it, or at our
option, replace it at no charge to you. If we repair your AAS product, we may use new or reconditioned parts. If
we choose to replace your AAS product, we may replace it with a new or reconditioned unit of the same or similar
design. The repair or replacement will be warranted for 90 days or the remainder of the original two-year warranty
period, whichever is longer.
Limitations:
Implied warranties, including those of fitness for a particular purpose and merchant ability (an unwritten warranty that
the product is fit for ordinary use), are limited to two years from date of purchase. We will not pay or recompense for
loss of time, inconvenience, loss of use of your AAS product, service calls or property damage caused by your AAS
product, its failure to work or any other incidental or consequential damages. Some states do not allow limitations
on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the
above exclusions or limitations my not apply to you.
What we ask you to do:
To get warranty service for your AAS product, you must provide proof of the date of purchase. Contact the original
dealer or installer of the product and return your AAS product along with the receipt to them. If you have problems
locating the dealer or installer, please contact American Access Systems, Inc at (303) 799-9757 and we will direct you
to an authorized dealer or distributor of AAS products. If you ship your AAS product, you must prepay all shipping
costs. We suggest that you retain your original packing material in the event you need to ship your AAS product.
On return, include your name, address, phone number, proof of date of purchase, RMA # (obtained through an
authorized AAS dealer or distributor) and a brief description of the operating problem. IF AN RMA # IS NOT LISTED ON
THE EXTERIOR OF THE PACKAGING OR THE PAPERWORK YOU INCLUDE, THE PRODUCT WILL BE RETURNED TO YOU. NO
SERVICE WORK WILL BE PERFORMED UNTIL AN RMA # IS OBTAINED AND INCLUDED WITH YOUR SHIPMENT TO US.
What this warranty does not cover:
This warranty does not cover defects resulting from accidents, damage while in transit, alterations, unauthorized
repair, failure to follow instructions, misuse, fire, flood or acts of God. Nor do we warrant your AAS product to be
compatible with any particular external device or peripheral. If the warranty has expired on your AAS product or if
your product is NOT covered, please contact your dealer or installer for advice on whether we will repair your AAS
product and other repair information, including estimated repair costs and other charges.
This warranty is the only one we give on our products, and it sets forth all of our responsibilities regarding your AAS
product. There are no other express warranties.
State Law Rights:
This warranty gives you specific legal rights and you may also have other rights that vary from state to state