Citizen Systems Citizen CLP 6001 CLP-6001 - Manual (Page 53)

4-10
4.5 Print Troubleshooting
Problem Cause and remedy
Printing doesn't
start.
•
Power to the printer is off.
•
Printer is not properly
connected to computer.
•
Printer setting is not
correct.
→
Turn the power switch to ON.
If power still doesn't turn on,
follow steps in Section 4.2
Power Troubleshooting.
→
Turn the power switch to OFF and
connect it properly.
→
Correct the printer setting.
Missing lines.
•
Print head connector
connection failure.
→
If the print head connector is not
properly connected, insert it
correctly.
Dropouts.
•
Print head is dirty.
•
Platen roller is dirty.
→
Check the print head
heat-generation body for dirt.
If
it's dirty, wipe the surface of the
print head heat-generation body
with a soft cloth soaked in
ethylalcohol etc.
→
Remove dirt or label or tape
scraps stuck to the platen roller.
Note: If those can't be removed,
contact our service personnel for
maintenance.
Print is too light or
dark.
•
Ink ribbon and paper are
not the recommended
type.
•
Paper quality doesn't
match the print head
offset.
•
Paper width doesn't
match the print head
offset.
•
Printer setting mode is
not correct.
•
Setting of printing energy
level is not correct.
→
Change to the recommended
type after checking the ink
ribbon and paper maker and
identification number.
→
Adjust the offset. See Section
3.6 Print head offset adjustments.
→
Adjust the offset. See Section
3.6 Print head offset adjustments.
→
Check whether the setting mode
is for direct-thermal or
thermal-transfer printing and if it is
not, change it as necessary.
→
Check the setting value of printing
energy level and adjust it as
necessary.
Other printing
abnormalities
•
Check the error message on the control panel and correct it
according to the descriptions on Section 2) Errors and corrective
actions, 4.1 Error Messages.