Novak ESC Profile Software - Manual (Page 21)

NOVAK ELECTRONICS • PROFILE SOFTWARE 21
SERVICE PROCEDURES
If your DataLink is not working properly, please review the Trouble-Shooting
Guide (page 23) and all instructions before returning the unit for service.
WHAT TO SEND
Completely fill out all the information on the SERVICE RETURN SHEET (next
page) and return it with the DataLink, RJ11 cable, and DB9/RJ11 adaptor. It is
not necessary to send instruction manual, box, software disk*, or speed control.
If a hobby dealer returns your DataLink for service, submit a completed copy of
the SERVICE RETURN SHEET to the hobby dealer, and give instructions to have it
included with the package.
*If the software disk is damaged, please return the original disk to Novak Electronics.
The disk will be replaced upon receipt at no charge.
WARRANTY WORK
For unit to be considered under warranty, you must claim warranty on the SER-
VICE RETURN SHEET and attach a valid, dated sales receipt, or a previous service
invoice dated within the last 90 days. If any warranty provisions have been
voided, there will be a service charge. NOTE: Dealers and/or distributors are not
authorized to replace units thought to be defective.
SERVICE COST
If Unit is Serviced Under Warranty: The unit will be replaced or repaired (at
Novak's discretion) at no charge.
If Unit is Not Serviced Under Warranty: The unit will be replaced or repaired (at
Novak's discretion) for a fee of $20.00 plus shipping and handling.
If Unit Operates Normally: The unit will be returned and charged a minimum in-
spection fee of $15.00 plus shipping and handling.
SERVICE TIME
Normal turnaround time is approximately 5 working days from the date your
unit is received. Service time does not include the return shipping time. If you
are in a hurry, you can ship
the unit to Novak Electronics by a one or two day
shipping service—such as Federal Express Overnight or UPS 2-Day Air. Customer
assumes all shipping charges.
CUSTOMER SERVICE (714) 833-8873 • FAX (714) 833-1631
HOURS (PST): Mon-Thurs: 8:00 am to 5:00 pm
Friday: 8:00 am to 4:00 pm (Closed every other Friday)