Comfort alert troubleshooting – Reznor JT4BD Unit Installation Manual User Manual

Page 26

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coMFort alErt trouBlESHootIng

table 17. lED Diagnostics

Status lED

Status lED Description

Status lED troubleshooting Information

POWER

(Green LED)

Module has power

Supply voltage is present at module terminals

TRIP

(Red LED)

Thermostat demand signal Y
is present, but compressor is
not running

• Compressor protector is open

• Check for high head pressure

• Check compressor supply voltage

• Outdoor unit power disconnect is open

• Compressor circuit breaker or fuse(s) is open

• Broken wire or connector is not making contact

• Low pressure switch open if present in system

• Compressor contactor has failed open

ALERT

Flash Code 1

(Yellow LED)

Long Run Time
Compressor is running
extremely long run cycles

• Low refrigerant charge

• Evaporator blower is not running

Check blower relay coil and contacts
Check blower motor capacitor
Check blower motor for failure or blockage
Check evaporator blower wiring and connectors
Check indoor blower control board
Check thermostat wiring for open circuit

• Evaporator coil is frozen

Check for low suction pressure
Check for excessively low thermostat setting
Check evaporator airflow (coil blockages or return airfilter)
Check ductwork or registers for blockage

• Faulty metering device

Check TXV bulb installation (size, location and contact)

Check if TXV/fixed orifice is stuck closed or defective

• Condenser coil is dirty

• Liquid line restriction (filter drier blocked if present in system)

• Thermostat is malfunctioning

Solenoid plug not connected
Y2 not wired at Comfort Alert
Check thermostat sub-base or wiring for short circuit
Check thermostat installation (location, level)

• Comfort Alert failure

ALERT

Flash Code 2

(Yellow LED)

System Pressure Trip

• High head pressure

Check high pressure switch if present in system
Check if system is overcharged with refrigerant
Check for non-condensable in system

Discharge or suction

• Condenser coil poor air circulation (dirty, blocked, damaged)

Pressure out of limits

• Condenser fan is not running

Check fan capacitor
Check fan wiring and connectors
Check fan motor for failure or blockage

Compressor overloaded

• Return air duct has substantial leakage
• If low pressure switch present in system, check Flash Code 1 information

ALERT

Flash Code 3

(Yellow LED)

Short Cycling / Compressor is
running only briefly

• Thermostat demand signal is intermittent

• Low line voltage (contact utility if voltage at disconnect is low)

• Excessive liquid refrigerant in compressor

• Compressor bearings are seized

ALERT

Flash Code 4

(Yellow LED)

Locked Rotor

• Run capacitor has failed

• Low line voltage (contact utitlity if voltage at disconnect is low)

• Check wiring connections

• Excessive liquid refrigerant in compressor

• Compressor bearings are seized

• Measure compressor oil level

ALERT

Flash Code 5

(Yellow LED)

Open Circuit

• Outdoor unit power disconnect is open

• Compressor circuit breaker or fuse(s) is open

• Compressor contactor has failed open

Check compressor contactor wiring and connectors

Check for compressor contactor failure (burned, pitted or open)
Check wiring and connectors between supply and compressor
Check for low pilot voltage at compressor contactor coil

High pressure switch is open and requires manual reset

• Open circuit in compressor supply wiring or connections

• Unusually long compressor protector reset time due to extreme ambient temperature

• Compressor windings are damaged

Check compressor motor winding resistance

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