Winco DPG-2145-001 - Manual (Page 49)

Manual 36526F DPG-21XX-00X Digital Controllers
Woodward 41
Woodward Factory Servicing Options
The following factory options for servicing Woodward products are available through
your local Full-Service Distributor or the OEM or Packager of the equipment system,
based on the standard Woodward Product and Service Warranty (5-01-1205) that is in
effect at the time the product is originally shipped from Woodward or a service is
performed:

Replacement/Exchange (24-hour service)

Flat Rate Repair

Flat Rate Remanufacture
Replacement/Exchange: Replacement/Exchange is a premium program designed for
the user who is in need of immediate service. It allows you to request and receive a
like-new replacement unit in minimum time (usually within 24 hours of the request),
providing a suitable unit is available at the time of the request, thereby minimizing
costly downtime. This is a flat-rate program and includes the full standard Woodward
product warranty (Woodward Product and Service Warranty 5-01-1205).
This option allows you to call your Full-Service Distributor in the event of an
unexpected outage, or in advance of a scheduled outage, to request a replacement
control unit. If the unit is available at the time of the call, it can usually be shipped out
within 24 hours. You replace your field control unit with the like-new replacement and
return the field unit to the Full-Service Distributor.
Charges for the Replacement/Exchange service are based on a flat rate plus shipping
expenses. You are invoiced the flat rate replacement/exchange charge plus a core
charge at the time the replacement unit is shipped. If the core (field unit) is returned
within 60 days, a credit for the core charge will be issued.
Flat Rate Repair: Flat Rate Repair is available for the majority of standard products in
the field. This program offers you repair service for your products with the advantage of
knowing in advance what the cost will be. All repair work carries the standard
Woodward service warranty (Woodward Product and Service Warranty 5-01-1205) on
replaced parts and labor.
Flat Rate Remanufacture: Flat Rate Remanufacture is very similar to the Flat Rate
Repair option with the exception that the unit will be returned to you in ―like-new‖
condition and carry with it the full standard Woodward product warranty (Woodward
Product and Service Warranty 5-01-1205). This option is applicable to mechanical
products only.