Dove Systems IQ 512m - Manual (Page 12)

805.541.8292\\805.541.8293
DOVE LIGHTING SYSTEMS INC. \\3563 SUELDO STREET UNIT E
SAN LUIS OBISPO\\ CA 93401
OWNER’S MANUAL
805.541.8292\\805.541.8293
DOVE LIGHTING SYSTEMS INC. \\3563 SUELDO STREET UNIT E
SAN LUIS OBISPO\\ CA 93401
OWNER’S MANUAL
24\\ 23\\
Dove Systems technicians are generally available between
8AM and 4PM Pacific time for phone support at (805)541-8292.
Please have a specific description of the problem, preferably from
personnel who were onsite at the time. If at all possible, bring the
telephone into the theatre and have the equipment at hand.
Do not open the unit for examination. Dove Systems cannot provide
phone support, replacement parts, or schematics for component-level
testing. The IQ512M is a microcontroller based product running
proprietary software. Unauthorized repair on this product shall void
the warranty, and the buyer may be charged for subsequent factory
repair, even if the product is defective. If it is necessary to send the
unit to the factory, please ship it freight prepaid, with a note
describing the specific complaint. Include the shipping address, a
daytime telephone number, and the date the unit is required back.
Call the factory or visit the website to fill out a repair form.
VERY IMPORTANT:PLEASE ENCLOSE A REPAIR FORM DESCRIBING
THE PROBLEM--EVEN IF YOU HAVE CONTACTED THE FACTORY BY
PHONE.
Send to:
Dove Systems Attn: Repair Dept.
3563 Sueldo Street, Suite E
San Luis Obispo, California, 93401
(805)541-8292
:Troubleshooting & Service
There are a few possibilities to check before a trip to the factory
for repairs. The most common problem is outdated and / or confusing
softpatch information. Remove power from the controller. Slide the
grandmaster and crossfader sliders all the way up. Slide the channel
sliders all the way down. Restore power to the controller. Load
the default 1:1 patch into the active table (see “Load 1:1 Patch”).
Then slowly run the channel sliders up and down.
If lights don't come on:
1. Check the power to the console. There should be a message in the
LCD display at all times.
2. Examine the control cables. Check that they are continuous,
undamaged, and wired correctly. The male end of the cable goes into
the female XLR connector on the console. The female end of the cable
goes into the male XLR connector on the dimmers.
3. Check the power to the dimmers, including the power input breaker
and any fuses or breakers protecting the output circuits.
4. Check the dimmer status LED to see if it indicates a valid control
input. Check the starting channel select switch and any test switches.
5. Check that the fixtures are plugged in and are working properly.
6. Check the output circuit wiring. Plug a test load
directly into the dimmer.
If they do anything else:
1. Set the DMX termination switch or put a termination plug into the
last dimmer in the chain. Try using a DMX512 inline optical isolator
such as the one sold by Doug Fleenor Design (http://www.dfd.com)
to eliminate possible ground loop or long control run problems.
Try moving the console to the dimmer and connecting the two with a
short DMX cable.
2. Swap cables and circuit cards one by one to see if the problem
follows the part.
3. Examine the console for signs of abuse or damage, particularly
the sliders. Sliders that feel gritty are responsible for flickering
on that channel.
4. Dimmers with lights stuck at full usually have shorted triacs or
solid state relays. The dimmer will have to come in to have the
part replaced.