Microcom 470 - Manual (Page 98)

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470 Operators Manual 90
APPENDIX A: WARRANTY AND REPAIR PROCEDURES
LIMITED WARRANTY
A Microcom cleaning kit must be purchased with each printer to validate warranty.
For a period of 12 months Microcom warrants its products against defects in materials and
workmanship.
The thermal print head is warranted for a period of three months or 500,000 linear inches to be
free from defects in material of workmanship. Determination of such print head failure shall be
determined by the print head manufacturer or Microcom.
Warranty will not apply to malfunctions arising from connection or interfacing to any other
equipment or to failures or malfunctions caused by operation in hostile environments or the
use of supplies, such as non-approved label stock and cleaning solutions.
Except for the express warranties stated above, seller disclaims all warranties on products
including all implied warranties of merchantability and fitness for a particular purpose. The
stated warranties and remedies are in lieu of all other warranties, obligations or liabilities on
the part of the seller for Any damages, including, but not limited to special, indirect or
consequential damages arising out of or in connection with the sale, use, or performance of
the products.
PRINTER REPAIR
In the unlikely event that your printer needs repaired, upgraded or reconfigured, call your
service representative and ask for the service department. Please have the model number,
serial number, and LDS code revision number ready. You will need to give a statement of the
needed service. If you are contacting Microcom direct, you will be issued an RMA number. Do
not return the printer to Microcom without first receiving an RMA number. The RMA number
should appear on the shipping carton.
Once an RMA number is secured, return the printer, freight and insurance prepaid.
To insure proper warranty coverage, please return printer in original shipping carton.