Smart diagnosis™ (optional), Care & maintenance, 3 sec – LG GW-B489SMFZ User Manual

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Smart Diagnosis™

Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service center.
This gives you the capability of speaking directly
to our trained specialists. The specialist records the
data transmitted from your machine and uses it
to analyze the issue, providing a fast and eff ective

Only use the Smart Diagnosis feature when
instructed to do so by the LG call center agent. The
transmission sounds that you will hear are normal
and sound similar to a fax machine.

Smart Diagnosis cannot be activated unless your
refrigerator is connected to power. If your refrigera-
tor is unable to turn on, then troubleshooting must
be done without using Smart Diagnosis.


Call to the LG service center. Only use the
Smart Diagnosis feature when instructed to do
so by the LG call center agent.

2. a

2A. Display panel on refrigerator door:

Lock the display. To lock
the display, press and
hold the Lock button
for three seconds. (If the
display has been locked
for over fi ve minutes, you must deactivate the
lock and then reactivate it.)

Press and Hold the ‘Freezer’
button for 3 seconds.

Open the refrigerator

2B. Display panel inside refi gerator:

Open the refrigerator door.

Press and Hold the
button for 3 seconds.


If the door has been opened for over one minute,
you must close the door and start again No.2


Following the instructions of the operator,
hold the phone’s microphone close to the icon
«Smart Diagnosis».


Hold the phone in the position until the end of
the sound data transfer.


Keep the phone in place until the tone trans-
mission has fi nished. This takes about 3 second.
Resume your conversation with the specialist,
who will then be able to assist you in using the
information transmitted for analysis.


For best results, do not move the phone
while the tones are being transmitted.

If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.

Call quality diff erences by region may aff ect
the function.

Use the home telephone for better com-
munication performance, resulting in better

Bad call quality may result in poor data trans-
mission from your phone to the machine,
which could cause Smart Diagnosis to not
work properly.


Follow step 2A if your refrigerator has display
panel on the door. If your appliance has display
panel inside, follow 2B.

3 sec.

3 sec.

3 sec.

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