Thinklogical TLX Matrix Switch SNMP Traps - Manual (Page 26)

®
TLX Matrix Switch SNMP Traps Manual 22 Rev. E - July, 2015
Telephone
Product & Customer Support: 1-203-647-8798
US Commercial & Canada Sales: 1-203-647-8715
US Federal Government Sales: 1-203-647-8716
Toll Free in the Continental US: 1-800-291-3211
International Sales (Europe, Middle East, Africa): 1-203-647-8704
International Sales (Asia Pacific, Central & Latin America): 1-203-647-8734
Please contact our expert sales staff in Milford, CT. We are here Monday through Friday from
8:30am to 5:00pm, Eastern Time Zone. We’ll provide a representative’s direct dial phone number
when you call.
If leaving a voice message, please provide a preferred time to call back so we may reach you at
your convenience.
Our switchboard attendant will direct your call during regular business hours. We have an
automated attendant answering our main telephone switchboard after regular business hours and
holidays. Please leave voice messages for individuals at any time.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your
cover sheet and provide return contact information.
Product Support
Thinklogical’s
®
support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application requires assistance at some time outside of our normal
business hours, please contact us beforehand and we will do our best to make arrangements to
help you with your Thinklogical
®
products.
Warranty
Thinklogical, LLC
®
warrants this product against defects in materials and workmanship for a period
of one year from the date of delivery. Thinklogical, LLC
®
and its suppliers disclaim any and all other
warranties.
Note: Thinklogical, LLC
®
products carry a one year warranty, with longer term available
at time of purchase on most products. Please refer to your product invoice for your
products Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided that the defective product
is returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical, LLC
®
authorized dealer where you
purchased the device, or if you purchased directly, call Thinklogical, LLC
®
at 1-800-291-3211 (USA).
Return Authorization
If you need to return your Thinklogical ® product to us for any reason, please get a
R
eturn
M
erchandise
A
uthorization Number (RMA#)
from Thinklogical’s Product Support Department (1-203-647-8798) before sending the unit in.