VMC VM-3 - Manual (Page 23)

VM-3 • Page 21
Remote Video In
VMC’S Warranty
The Video Messenger Company warrants your Video Messenger to be free from
defective materials and workmanship for a period of 1 year. VMC covers both parts
and labor.
SHOULD YOUR VIDEO MESSENGER NEED SERVICING DURING THE
FIRST YEAR, THE VIDEO MESSENGER COMPANY WILL REPAIR OR
REPLACE THE DEFECTIVE UNIT AT ITS DISCRETION WITHIN 72 HOURS
OF RECEIPT (not including weekends, holidays, or shipping time).
The following will void the above warranty:
- Abuse
- Accident
- Alteration
- Damage in transit (other than original shipment from factory)
- Failure to return warranty card within 10 days of purchase
- Failure to follow return procedures
- Maintenance procedures not followed
- Modification
- Misuse, including connection with wrong current or voltage
- Negligence
To return a VMC product:
1. Call us at (203) 358-8842. We may help you correct the problem by phone. If
your unit must be returned, you must obtain authorization before shipment.
2. Ship unit in original factory carton only unless instructed otherwise.
3. Ship via UPS or equivalent and insure for full value.
4. All shipments must be prepaid. No CODs accepted.
In closing:
We wish you good luck with your new VM-3, and hope you can reap much benefit
from this innovative product. Feel free to write us, sharing with us some of the
creative ways in which you’ve tapped into this new method of communicating. If you
find your video needs are expanding beyond your present system, please contact us
for more information on our full line of Video Messenger products.