Emerson Process Management ROSEMOUNT NGA2000 HFID - Manual (Page 73)

Instruction Manual
748297-E
June 2003
Rosemount Analytical Inc. A Division of Emerson Process Management Return of Material 6-1
Model NGA2000 HFID
SECTION 6
RETURN OF MATERIAL
6-1 RETURN OF MATERIAL
If factory repair of defective equipment is re-
quired, proceed as follows:
1. Secure a return authorization from a
Rosemount Analytical Inc. Sales Office or
Representative before returning the
equipment. Equipment must be returned
with complete identification in accordance
with Rosemount instructions or it will not
be accepted.
Rosemount CSC (Customer Service Cen-
ter) will provide the shipping address for
your instrument.
In no event will Rosemount be responsi-
ble for equipment returned without proper
authorization and identification.
2. Carefully pack the defective unit in a
sturdy box with sufficient shock absorbing
material to ensure no additional damage
occurs during shipping.
3. In a cover letter, describe completely:
• The symptoms that determined the
equipment is faulty.
• The environment in which the equip-
ment was operating (housing,
weather, vibration, dust, etc.).
• Site from where the equipment was
removed.
• Whether warranty or non-warranty
service is expected.
• Complete shipping instructions for the
return of the equipment.
4. Enclose a cover letter and purchase order
and ship the defective equipment accord-
ing to instructions provided in the Rose-
mount Return Authorization, prepaid, to
the address provided by Rosemount
CSC.
Rosemount Analytical Inc.
Process Analytic Division
Customer Service Center
1-800-433-6076
If warranty service is expected, the defective
unit will be carefully inspected and tested at
the factory. If the failure was due to the condi-
tions listed in the standard Rosemount war-
ranty, the defective unit will be repaired or
replaced at Rosemount’s option, and an oper-
ating unit will be returned to the customer in
accordance with the shipping instructions fur-
nished in the cover letter.
For equipment no longer under warranty, the
equipment will be repaired at the factory and
returned as directed by the purchase order
and shipping instructions.
6-2 CUSTOMER SERVICE
For order administration, replacement Parts,
application assistance, on-site or factory re-
pair, service or maintenance contract informa-
tion, contact:
Rosemount Analytical Inc.
Process Analytic Division
Customer Service Center
1-800-433-6076
6-3 TRAINING
A comprehensive Factory Training Program of
operator and service classes is available. For
a copy of the Current Operator and Service
Training Schedule contact :
Rosemount Analytical Inc.
Process Analytic Division
Customer Service Center
1-800-433-6076