ProSoft Technology 5201-DFNT-ASCII - Manual (Page 31)

Support, Service & Warranty ASCII ♦ ProLinx Standalone
Generic ASCII Serial Communication Module
ProSoft Technology, Inc. Page 31 of 40
July 7, 2008
7 Support, Service & Warranty
In This Chapter
™ Return Material Authorization (RMA) Policies and Conditions............... 31
™ LIMITED WARRANTY........................................................................... 33
™ How to Contact Us: Technical Support.................................................. 37
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1
Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and contents of file
o
Module Operation
o
Configuration/Debug status information
o
LED patterns
2
Information about the processor and user data files as viewed through and
LED patterns on the processor.
3 Details about the serial devices interfaced, if any.
7.1 Return Material Authorization (RMA) Policies and Conditions
The following RMA Policies and Conditions (collectively, "RMA Policies") apply to
any returned Product. These RMA Policies are subject to change by ProSoft
without notice. For warranty information, see "Limited Warranty". In the event of
any inconsistency between the RMA Policies and the Warranty, the Warranty
shall govern.
7.1.1 Procedures for Return of Units Under Warranty:
A Technical Support Engineer must approve the return of Product under
ProSoft's Warranty:
a) A replacement module will be shipped and invoiced. A purchase order will
be required.
b) Credit for a product under warranty will be issued upon receipt of
authorized product by ProSoft at designated location referenced on the
Return Material Authorization.