ProSoft Technology 5201-DFNT-ASCII - Manual (Page 32)

ASCII ♦ ProLinx Standalone Support, Service & Warranty
Generic ASCII Serial Communication Module
Page 32 of 40 ProSoft Technology, Inc.
July 7, 2008
• If a defect is found and is determined to be customer generated, or if the
defect is otherwise not covered by ProSoft's Warranty, there will be no credit
given. Customer will be contacted and can request module be returned at
their expense.
7.1.2 Procedures for Return of Units Out of Warranty:
a) Customer sends unit in for evaluation
b) If no defect is found, Customer will be charged the equivalent of $100
USD, plus freight charges, duties and taxes as applicable. A new
purchase order will be required.
c) If unit is repaired, charge to Customer will be 30% of current list price
(USD) plus freight charges, duties and taxes as applicable. A new
purchase order will be required or authorization to use the purchase order
submitted for evaluation fee.
The following is a list of non-repairable units:
o
3150 - All
o
3750
o
3600 - All
o
3700
o
3170 - All
o
3250
o
1560 - Can be repaired, only if defect is the power supply
o
1550 - Can be repaired, only if defect is the power supply
o
3350
o
3300
o
1500 - All
7.1.3 All Product Returns:
a) In order to return a Product for repair, exchange or otherwise, the
Customer must obtain a Returned Material Authorization (RMA) number
from ProSoft and comply with ProSoft shipping instructions.
b) In the event that the Customer experiences a problem with the Product for
any reason, Customer should contact ProSoft Technical Support at one of
the telephone numbers listed above (page 37). A Technical Support
Engineer will request that you perform several tests in an attempt to
isolate the problem. If after completing these tests, the Product is found to
be the source of the problem, we will issue an RMA.
c) All returned Products must be shipped freight prepaid, in the original
shipping container or equivalent, to the location specified by ProSoft, and
be accompanied by proof of purchase and receipt date. The RMA number
is to be prominently marked on the outside of the shipping box. Customer
agrees to insure the Product or assume the risk of loss or damage in
transit. Products shipped to ProSoft using a shipment method other than
that specified by ProSoft or shipped without an RMA number will be
returned to the Customer, freight collect. Contact ProSoft Technical
Support for further information.