HP 3550 User Manual
Page 185
Printer feeds incorrect page size
Cause
Solution
The correct size paper for Tray 1 is not selected
in the printer control panel.
From the control panel, select the correct size
paper for Tray 1.
The paper size is not configured correctly for the
tray.
Print a configuration page or use the control
panel to determine the paper size for which the
tray is configured.
Printer pulls from incorrect tray
Cause
Solution
You are using a driver for a different printer.
Use a driver for this printer.
The specified tray is empty.
Load paper in the specified tray.
Tray behavior for the requested tray is set to
FIRST in the system setup submenu of the
Configure Device menu.
Change the setting to EXCLUSIVELY.
The paper size is not configured correctly for the
tray.
Print a configuration page or use the control
panel to determine the paper size for which the
tray is configured.
The USE REQUESTED TRAY setting in the
printer control panel is set to EXCLUSIVELY,
and the requested tray is empty. The printer will
not use another tray.
Load paper in the requested tray.
or
Change the setting from EXCLUSIVELY to
FIRST in the Configuration Menu. This will allow
the printer to use the paper in other trays if no
paper is loaded in the specified tray.
Paper does not feed automatically
Cause
Solution
Manual feed is selected in the software
application.
Load Tray 1 with paper, or, if the paper is
loaded, press .
The correct size paper is not loaded.
Load the correct size paper.
The tray is empty.
Load paper into the tray.
Paper from a previous jam has not been
completely removed.
Open the printer and remove any paper in the
paper path. Closely inspect the fuser area for
jams. See
.
The paper size is not configured correctly for the
tray.
Print a configuration page or use the control
panel to determine the paper size for which the
tray is configured.
The guides in the tray are not against the paper.
Verify that the guides are touching the paper.
Paper handling problems (continued)
ENWW
Paper handling problems
173