Document Outline

• Contents
• 1 Unified Messaging with HiPathXpressions
  • 1.1 Overview
  • 1.2 Differences Between E-Mail, Voice Mail and Fax Mail
  • 1.3 HiPath Xpressions Unified Messaging User Manual
  • 1.4 Preparations on Your Telephone/PABX
  • 1.5 User-specific data
    • 1.5.1 Telephone system data
    • 1.5.2 Data for telephone access via PhoneMail
    • 1.5.3 Data for telephone access via VMS
    • 1.5.4 Data for PC access
• 2 Mailbox Processing on the PC and the E-Mail Service
  • 2.1 HiPathXpressions Client
  • 2.2 Netscape Messenger
    • 2.2.1 System Requirements
    • 2.2.2 Setting up an Account in Netscape
    • 2.2.3 Receiving Messages with Netscape
    • 2.2.4 Sending Messages with Netscape
      • 2.2.4.1 Routing Messages to HiPath Xpressions Distribution lists
      • 2.2.4.2 Fax Messages
      • 2.2.4.3 Routing Short Messages to a Mobile Telephone
    • 2.2.5 Importing the HiPath Xpressions Address Book into Netscape
  • 2.3 Microsoft Outlook Express
    • 2.3.1 System Requirements
    • 2.3.2 Setting up an Account in Microsoft Outlook Express
    • 2.3.3 Receiving Messages with Microsoft Outlook Express
    • 2.3.4 Sending Messages with Microsoft Outlook Express
      • 2.3.4.1 Routing Messages to HiPath Xpressions distribution lists
      • 2.3.4.2 Fax Messages
      • 2.3.4.3 Routing Short Messages to a Mobile Telephone (SMS)
    • 2.3.5 Importing a HiPath Xpressions Address Book into Outlook Express
  • 2.4 Microsoft Outlook in Internet Mail Operation
    • 2.4.1 System Requirements
    • 2.4.2 Setting up an Account in MS Outlook (Internet Operation)
    • 2.4.3 Receiving Messages with MS Outlook (Internet Operation)
    • 2.4.4 Sending Messages with MS Outlook (Internet Operation)
      • 2.4.4.1 Routing Messages to HiPath Xpressions distribution lists
      • 2.4.4.2 Fax Messages
      • 2.4.4.3 Routing Short Messages to a Mobile Telephone (SMS)
    • 2.4.5 Importing the HiPath Xpressions Address Book into MS Outlook (Internet Operation)
  • 2.5 Outlook 2002 in Exchange Operation
    • 2.5.1 System Requirements
    • 2.5.2 Receiving Messages
    • 2.5.3 Sending Messages
      • 2.5.3.1 Sending Messages using SMS as an Example
      • 2.5.3.2 Adding HiPath Xpressions Addresses to the Microsoft Exchange Address Book
      • 2.5.3.3 Other HiPath Xpressions Addresses
  • 2.6 HiPathXpressions Outlook Extensions
    • 2.6.1 System Requirements
    • 2.6.2 Installation
    • 2.6.3 Uninstallation
    • 2.6.4 Starting Microsoft Outlook
      • 2.6.4.1 Network Connection
      • 2.6.4.2 Options
      • 2.6.4.3 Phone Number
      • 2.6.4.4 Creating Input Forms
    • 2.6.5 Settings in Microsoft Outlook
      • 2.6.5.1 Activating/Deactivating HiPathXpressions Outlook Extensions
      • 2.6.5.2 Message Format
      • 2.6.5.3 The HiPathXpressions Tab
    • 2.6.6 Callback
      • 2.6.6.1 Telephone Call To Contact
      • 2.6.6.2 Calling the Originator of a Message
      • 2.6.6.3 Calling From the Exchange Address Book
    • 2.6.7 Playback
      • 2.6.7.1 Playback on the Telephone
      • 2.6.7.2 Playback on the PC Sound System
    • 2.6.8 Short Message Service (SMS)
      • 2.6.8.1 Sending an SMS to a Contact
      • 2.6.8.2 Sending an SMS to the Originator of a Message
      • 2.6.8.3 Sending an SMS from the Exchange Address Book
    • 2.6.9 Fax Messages
      • 2.6.9.1 Sending a Fax Message to a Contact
      • 2.6.9.2 Sending a Fax Message to the Originator of a Message
      • 2.6.9.3 Sending a Fax Message from the Exchange Address Book
      • 2.6.9.4 Sending a Fax Message from other Microsoft Office Applications
      • 2.6.9.5 Sending a Fax Message From Your Workstation
      • 2.6.9.6 Viewing Fax Messages
      • 2.6.9.7 Answering/Forwarding a Fax Message with Annotations
    • 2.6.10 Fax-on-Demand
      • 2.6.10.1 Specify/Modify Remote Station
      • 2.6.10.2 Retrieving a Fax
    • 2.6.11 Voice Messages
      • 2.6.11.1 Sending a Voice Message to a Contact
      • 2.6.11.2 Sending a Voice Message to the Originator of a Message
      • 2.6.11.3 Sending Voice Messages from the Exchange Address Book
      • 2.6.11.4 Playing Back a Voice Message
      • 2.6.11.5 Forwarding a Message with a Voice Comment
    • 2.6.12 Address Book
    • 2.6.13 Client Assistant
    • 2.6.14 Analyzing and Correcting Problems
      • 2.6.14.1 Problems with Buttons
      • 2.6.14.2 Problems with Callback and Voice Output
      • 2.6.14.3 Problems with SMS, Fax and Voice Messages
      • 2.6.14.4 Problems with the Address Book
      • 2.6.14.5 Problems with the Client Assistant
    • 2.6.15 Import from Internet Mail
  • 2.7 HiPath Xpressions Lotus Notes Extensions
    • 2.7.1 Settings for Unified Messaging
      • 2.7.1.1 General Settings
      • 2.7.1.2 Send Form Settings
      • 2.7.1.3 Unified Messaging Settings
    • 2.7.2 Sending Fax Messages
    • 2.7.3 Using the Lotus Notes Fax Printer Extension
    • 2.7.4 Fax on Demand
    • 2.7.5 Displaying Received Faxes
    • 2.7.6 Sending SMS Messages
    • 2.7.7 Sending Voice Mails
    • 2.7.8 Replying To a Message Via a Voice Comment
    • 2.7.9 Sending Voice Mails Using Lotus Notes E-Mail Client
      • 2.7.9.1 Setting up an XPR Lotus Notes Address
      • 2.7.9.2 Sending Messages
    • 2.7.10 Synchronizing Read/Unread Marks
    • 2.7.11 Using Telephony Functions Under Lotus Notes
      • 2.7.11.1 Making a Telephone Call
  • 2.8 HiPath Xpressions WebClient
    • 2.8.1 Overview of Functions
    • 2.8.2 Help
    • 2.8.3 Web Browser
    • 2.8.4 Starting and Exiting the WebClient
      • 2.8.4.1 Starting the WebClient
      • 2.8.4.2 Selecting a Language
      • 2.8.4.3 Navigation
      • 2.8.4.4 Login
      • 2.8.4.5 Login via SSL (Secure Sockets Layer)
      • 2.8.4.6 Logoff
    • 2.8.5 Sending Messages
      • 2.8.5.1 Composing Messages
      • 2.8.5.2 Inserting File Attachments
      • 2.8.5.3 Selecting File Attachments
      • 2.8.5.4 Deleting File Attachments
      • 2.8.5.5 Sending Messages
    • 2.8.6 Fax-on-Demand
    • 2.8.7 Sent Items
      • 2.8.7.1 Checking the Send Status
      • 2.8.7.2 Changing Sorting
      • 2.8.7.3 Sending Messages to Additional Recipients
      • 2.8.7.4 Deleting Messages
    • 2.8.8 Receiving Messages (Inbox)
      • 2.8.8.1 Changing Sorting
      • 2.8.8.2 Reading Text Messages
      • 2.8.8.3 Reading Fax Messages
      • 2.8.8.4 Listening to Voice Messages
      • 2.8.8.5 Opening Message Attachments
      • 2.8.8.6 Forwarding Messages
    • 2.8.9 Replying to Messages
      • 2.8.9.1 Replying with the Original Message
      • 2.8.9.2 Replying without the Original Message
      • 2.8.9.3 Deleting Messages
    • 2.8.10 Options
      • 2.8.10.1 User Data
      • 2.8.10.2 Changing a Password
      • 2.8.10.3 Selecting Languages
      • 2.8.10.4 Configuring Notifications
      • 2.8.10.5 Changing the Telephone Password (PIN) for Telephone Access
      • 2.8.10.6 Forwarding
      • 2.8.10.7 POP3 Access Data
  • 2.9 Client Assistant
    • 2.9.1 Overview
    • 2.9.2 Web Browser
    • 2.9.3 Help
    • 2.9.4 Settings on Your Computer
      • 2.9.4.1 HiPath Xpressions Mailbox
      • 2.9.4.2 Screen Resolution
      • 2.9.4.3 Cache and Proxy Server: Netscape Communicator/Internet Explorer
      • 2.9.4.4 Style sheets: Netscape Communicator
    • 2.9.5 Starting and Exiting the Client Assistant
      • 2.9.5.1 Login
      • 2.9.5.2 Login via SSL (Secure Sockets Layer)
      • 2.9.5.3 Selecting a Language
      • 2.9.5.4 Logout
    • 2.9.6 General Procedure
      • 2.9.6.1 Navigation
      • 2.9.6.2 Changing Settings
      • 2.9.6.3 Saving Modifications
    • 2.9.7 User Data
      • 2.9.7.1 Changing Your Own Password
      • 2.9.7.2 Language Selection
      • 2.9.7.3 Supplementing User Data
    • 2.9.8 Voice Mail System Settings
      • 2.9.8.1 Changing the Telephone Password (PIN)
      • 2.9.8.2 Selecting the Voice Mail System
      • 2.9.8.3 Configuring a Referral Extension
      • 2.9.8.4 Mailbox Options
      • 2.9.8.5 Caller options
      • 2.9.8.6 Mobility number
      • 2.9.8.7 Forwarding Incoming Calls
      • 2.9.8.8 Editing Messages on the Telephone
    • 2.9.9 Configuring Forwarding
    • 2.9.10 Configuring Notifications
    • 2.9.11 Creating Distribution Lists
      • 2.9.11.1 Creating a Private Distribution List
      • 2.9.11.2 Editing Distribution Lists
      • 2.9.11.3 Deleting a Distribution List
    • 2.9.12 Fax Forms
    • 2.9.13 Time Profiles
    • 2.9.14 Creating Recordings
      • 2.9.14.1 Personal Name Recording
      • 2.9.14.2 Creating and Editing Personal Greetings
    • 2.9.15 Default Output Devices
    • 2.9.16 Switching to the WebClient
• 3 Mailbox Processing on the Telephone and the Voice Mail Service Voicemail
  • 3.1 General
    • 3.1.1 Preparations on your Telephone/PABX
    • 3.1.2 Explanation of the Symbols
    • 3.1.3 Distribution lists
    • 3.1.4 Referral Extension
    • 3.1.5 Default Printer
    • 3.1.6 Default Fax Device
    • 3.1.7 Memory Restrictions
    • 3.1.8 Additional Features in VMS
      • 3.1.8.1 Direct Callback Connection with the Originator of a Message
      • 3.1.8.2 Broadcast Call / Broadcast Message
      • 3.1.8.3 Private and Public Distribution Lists
    • 3.1.9 User Prompts
      • 3.1.9.1 Repeating System Announcements
      • 3.1.9.2 Requesting Help (PhoneMail)
      • 3.1.9.3 Incorrect Entries
      • 3.1.9.4 Terminating the Connection
      • 3.1.9.5 Returning to the Main Menu (VMS)
  • 3.2 Operating your Mailbox with PhoneMail
    • 3.2.1 Access Options
    • 3.2.2 Using your own Mailbox (Direct Access)
      • 3.2.2.1 Dialing your own Mailbox
    • 3.2.3 Options in the Main Menu
      • 3.2.3.1 Listening to/Retrieving Messages
      • 3.2.3.2 Playing Back Messages
      • 3.2.3.3 Checking Recipient Numbers
      • 3.2.3.4 Recording and Sending Messages
    • 3.2.4 Selecting the Send Options
      • 3.2.4.1 Changing Answering Options
      • 3.2.4.2 Changing Mailbox Options
    • 3.2.5 Connection
    • 3.2.6 Dialing an External Mailbox (Guest Access or Universal Access)
      • 3.2.6.1 Leaving a Message for Mailbox Owners
    • 3.2.7 Call Forwarding (Forward Access)
    • 3.2.8 Using the Mailbox with the Mailbox Key (Callback Access)
    • 3.2.9 Using your Mailbox for your Mobile Telephone
      • 3.2.9.1 Call Forwarding for Mobile Phones
      • 3.2.9.2 Dialing your Mailbox
    • 3.2.10 A Quick Reference Guide to the Menus and Key Sequences
  • 3.3 Operating your Mailbox using VMS
    • 3.3.1 Access Options
    • 3.3.2 Using your own Mailbox (Direct Access, "Own Mailbox Code")
      • 3.3.2.1 Overview
      • 3.3.2.2 Dialing your own Mailbox
      • 3.3.2.3 Default Edit Options
      • 3.3.2.4 Options in the Main Menu (Direct Access)
      • 3.3.2.5 Inbox
      • 3.3.2.6 Recording and Sending New Messages (Inbox / Sent Objects)
      • 3.3.2.7 Recording a Dictation
      • 3.3.2.8 Editing Distribution Lists
      • 3.3.2.9 Answering Machine Functions (Shortcut)
      • 3.3.2.10 Setting up a Telephone Connection
      • 3.3.2.11 Special Functions
    • 3.3.3 Dialing an External Mailbox (Guest Access, Universal Access, "External Mailbox" code)
      • 3.3.3.1 Leaving a Message for Mailbox Owners
      • 3.3.3.2 Additional Options in Guest Access or Universal Access Mode
    • 3.3.4 Call Forwarding (CF, Forward Access)
    • 3.3.5 A Quick Reference Guide to the Menus and Key Sequences
      • 3.3.5.1 Listening to and forwarding incoming messages
      • 3.3.5.2 Recording and Sending New Messages
    • 3.3.6 Setting up a Telephone Connection from the Main Menu
      • 3.3.6.1 Special Functions
      • 3.3.6.2 Dialing an External Mailbox (Guest Access, Universal Access):
• 4 Fax Mail Service
  • 4.1 Overview
    • 4.1.1 Requirements for Sending a Fax
    • 4.1.2 Requirements for Receiving a Fax
    • 4.1.3 Fax Cover
    • 4.1.4 Fax Logo
    • 4.1.5 Fax Display
  • 4.2 Sending Fax Messages
    • 4.2.1 Sending a Sample Fax Message from MS Windows Explorer
    • 4.2.2 Sending a Fax at Favorable Rates
    • 4.2.3 Using Fax on Demand Services
• 5 Short Message Service (SMS) for GSM
  • 5.1 Overview
    • 5.1.1 Application Options
    • 5.1.2 SMS Features for GSM
  • 5.2 Sending Short Messages to GSM Users
  • 5.3 Tips for Everyday Use
    • 5.3.1 Sending a Callback Number
    • 5.3.2 Sending SMS Messages from Intranet Pages
• Abbreviations
• Index