Motorola and V.32bis - Manual (Page 20)

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Motorola ISG Customer Information (continued)
For service, if your unit is under warranty and/or you have a service contract:
Call (800) 544-0062 for assistance. When you call, please have the following infor-
mation ready :
If you do not have a service contract, and your unit is no longer under warranty:
You can purchase a service contract or arrange for Time and Material services by
calling (800) 544-0062 for assistance.
Sales-Related Issues
Please call your local Motorola ISG sales office, authorized distributor, or the Sales
Assistance Center at (800) 487-1456. For a listing of our Sales Offices, visit our Web
site at: http://www.mot.com/MIMS/ISG/.
Information on Product Training
For information on classroom training, customized on-site training, or to order
self-study training materials, call the Sales Assistance Center at (800) 487-1456.
Questions about Billing
If you have a question regarding billing, call (800) 446-0144 and select option 2.
Item Location or Description
Model number Front of unit. 3260, 3261, 3262, 3263, 3265, 3266, 3267, 3268.
(For synchronous data compression models, specify SDC.)
Serial number Bottom of standalone unit; edge of card unit.
Error message/
Problem Description LCD Display.
Software revision LCD Display: from [Modulation Mode] 9600 T/D? press to
display the operating status. (Example: DTE 19.2 RELIABL.)
Press until Display Modem ID displays.
Press . SWPart=x displays.
The rightmost two digits show the revision level.
Option Settings Up-to-date configuration worksheet (see the 326X Series Modem
Reference Guide).
Site ID Assigned to the customer site by Motorola at first service call.
Customer should store the ID, once assigned.
Application type Leased line with or without dial restoral or dial. Also specify the
data transfer protocol: asynchronous, direct-synchronous, or
synchronous data compression (SDC) mode.
Connected hardware DTE type(s): asynchronous or synchronous terminal or PC.