Motorola Communications Gateway - Manual (Page 59)

54
Introduction Before You Begin Installation & Configuration FAQ Troubleshooting Glossary License
54 Communications Gateway User Guide
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Home Print Exit
Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider. Before calling your service provider, try pressing the reset
button on the rear panel. Resetting the Communications Gateway may take 5 to 30 minutes. Your service provider may ask for the status of the
lights as described in
“Lights and Error Conditions” on page 56.
Problem Possible Solutions
Green POWER light is off Check that the power cord is properly plugged into the electrical outlet and the Communications Gateway.
Check that the electrical outlet is working.
Press the
Reset button.
Battery light is solid yellow There is no AC power and the battery is providing backup power.
Battery light flashes yellow The battery is low and will fail soon.
Battery light flashes red The battery has failed
Battery light is solid red The battery is missing or its terminals are connected backwards
To replace the battery, follow the instructions in “Replacing the Battery” on page 45.