Motorola Communications Gateway User Manual
Page 60
55
Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
License
55
Communications Gateway User Guide
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Home
Exit
Cannot send or receive data
Check the lights. Note the first light from top to bottom that is off. This light indicates where the error occurred as
described in
If the Internet Security Lock light is on, your computer cannot transmit or receive data. Press the Internet
Security Lock button to reconnect your Internet service.
If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular
TV channels, your data or phone service will not function.
Check the coaxial cable at the Communications Gateway and wall outlet. Hand-tighten if necessary.
Check the IP address. Follow the steps in
“Verifying the IP Address in Windows 95, 98, or Me”
“Verifying the IP Address in Windows 2000 or XP”
on page 41. Call your service provider if you need an IP
address.
Check that the USB or Ethernet cable is properly connected to the Communications Gateway and your
computer.
Problems related to unsuccessful
USB driver installation
Remove the USB driver. Follow the instructions in one of:
■
“Removing the USB Driver from Windows 98 or Me”
■
“Removing the USB Driver from Windows 2000 or XP”
Problem
Possible Solutions