Multi-Tech Systems MT5634ZBAV - Manual (Page 119)

7 Solving Problems
109
The Modem Disconnects While Online
4
If you have Call Waiting on the same phone line as your modem, it
can interrupt your connection when someone tries to call you. If you
have Call Waiting, disable it before each call. In most telephone
areas in North America, you can disable Call Waiting by preceding
the telephone number with *70 (check with your local telephone
company).
You can automatically disable Call Waiting by including the disabling
code in the modem’s dial prefix (e.g., ATDT*70,—note the comma,
which inserts a pause before the number is dialed). To change the
dial prefix in Windows Terminal, select Settings | Modem Com-
mands. To change it in Windows 95 HyperTerminal, select Connect
from the Call menu, click Dialing Properties, check This location
has Call Waiting, and select the correct code for your phone service.
4
If you have extension phones on the same line as your modem, you
or someone else can interrupt the connection by picking up another
phone. If this is a frequent problem, disconnect the extension phones
before using the modem, or install another phone line especially for
the modem.
4
Check for loose connections between the modem and the computer,
the telephone jack, and AC power.
4
You might have had a poor connection because of line conditions or
the problem might have originated on the other end of the line. Try
again.
4
If you were online with a BBS or an online service like CompuServe,
it might have hung up on you because of lack of activity on your part
or because you exceeded your time limit for the day. Try again.