Spectra Logic RXT150 - Manual (Page 40)

Chapter 4. Warranty and Repair
40
Warranty Shipping
The RXT150 unit must be returned in the original carton and packed with the original
packing material. Failure to do so will void the warranty. See the label on the inside lid
of the shipping container for instructions on packing the RXT150.
The purchaser is responsible for paying the shipping and insurance charges for
warranty goods to Spectra Logic. Spectra Logic will pay for shipping the repaired item
back to the purchaser.
International warranty repairs must be accompanied by a commercial invoice, a
packing slip, and a carrier waybill. The following must be written on the invoice:
GOODS OF U.S. ORIGIN, RETURN FOR WARRANTY REPAIR, VALUE FOR CUSTOMS USE ONLY.
Import duties assessed on incoming shipments will be prorated to the customer's
account if proper documentation does not accompany the shipment.
Warranty Turnaround Time
A standard repair turnaround time is two weeks from receipt of the product. Spectra
Logic shall reserve the right to replace the unit if it cannot be repaired within the two
week time frame. Advanced service options can be purchased for an additional fee.
Warranty Provisions for Units Located in Europe
Spectra Logic has implemented special arrangements for honoring warranties on
libraries located in Europe. Please contact SpectraGuard Support for details.
Out-of-Warranty Repairs
Contact technical support for the current fixed repair price for the RXT150. The repair
is warranted for ninety days from the date the unit is shipped to a customer.
Out-of-Warranty Shipping
All non-warranty units will be shipped back to the purchaser as determined by the
purchaser. Shipping charges to and from Spectra Logic are the responsibility of the
purchaser. International customers with non-warranty units are responsible for
customs and duties charges coming into the United States as well as charges on
returned products into their own countries.
Out-of-Warranty Turnaround Time
The non-warranty turnaround time is two weeks from receipt of the unit. Spectra Logic
reserves the right to either repair or replace the unit.