Smart Technologies 3000i - Manual (Page 44)

3000i Installation Guide
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Customer Support
SMART's Technical Support team welcomes your call. However, you may want to contact your
local reseller first if you experience problems with any SMART product. SMART's resellers can
readily provide you with quick advice, so you can start enjoying the benefits of your Rear Projection
SMART Board interactive whiteboard without delay.
Contacting SMART Technical Support
All SMART software includes free telephone, fax and e-mail support. You may contact SMART
Technical Support at:
Telephone: toll-free at 1.866.518.6791 (Canada /U.S.) or +1.403.228.5940 in all other countries
(Available 7 a.m. − 6 p.m. Mountain time from Monday to Friday)
Fax: +1.403.245.0366
E-mail: [email protected]
Web site: www.smarttech.com
Please tell us when you purchased your 3000i, its serial number, the dealer's name, your
computer's operating system, your version of SMART Board driver, and the name of the
application software causing the problem, if applicable.
Other SMART Contacts
Main Switchboard: toll-free at 1.888.42.SMART (Canada/U.S.) or +1.403.245.0333 in all
other counties
Fax (24 hr.): +1.403.228.2500
E-mail: [email protected]
Our Address: SMART Technologies Inc.
Suite 600, 1177 − 11th Avenue SW
Calgary, AB CANADA T2R 1K9
Warranty
All Rear Projection SMART Board 3000i interactive whiteboards are covered by a one-year
limited equipment warranty. The integrated projector in the cabinet is covered by a two-year
limited equipment warranty. If you need to return defective merchandise, call SMART Technical
Support to receive the appropriate Return of Merchandise Authorization, as well as shipping
instructions so that your 3000i or internal projector can be sent to an authorized service center.
Warranty Shipping Charges
Shipping charges incurred from warranty service are paid as follows: The customer is
responsible for shipping the system to the service center. SMART pays return shipping via
ground service on any product returned for service within the warranty period. Any charges
associated with a customer-requested rush order are billed to the customer. Following the
warranty period, the customer is responsible for shipping the product to and from the service
center. Read the warranty shipped with your 3000i for details.
Registration Card
A Registration Card is shipped with every 3000i. To facilitate user support and to receive news
and updates, fill in and mail the card to SMART Technologies Inc. Alternatively, you can register
online at the end of the SMART Board software installation process.