Appendix – Sterling SXS Series User Manual
Page 59
BJ5-620 Appendix 59
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Appendix
A-1 Returned Material Policy
Credit Returns
Prior to the return of any material, authorization must be given by the manufacturer. A
RMA number will be assigned for the equipment to be returned.
Reason for requesting the return must be given.
All returned material purchased from the manufacturer is subject to 15% (75.00 minimum)
restocking charge.
All returns are to be shipped prepaid.
The invoice number and ate or purchase order number and ate must supplied.
No credit will be issued for material that is not within the manufacture’s warranty period
and/or in new and unused condition, suitable for resale.
Warranty Returns
Prior to the return of any material, authorization must be given by the manufacturer. A
RMA number will be assigned for the equipment to be returned.
Reason for requesting the return must be given.
All returns are to be shipped prepaid.
The invoice number and ate or purchase order number and ate must supplied.
After inspecting the material, a replacement or credit will be given, at the manufacturer’s
discretion, if the item is found to be defective in materials or workmanship. Purchased
components are covered under their specified warranty terms.