SMC Networks Air Weigh AW5800 - Manual (Page 3)

3
Procedure for Warranty Claims
1. In the event Air-Weigh requests to examine product prior to disposition,
OR for repairs or replacements, Air-Weigh requires a Return Material
Authorization (RMA) number to be issued before the item is returned.
Contact Customer Support Department at (888) 459-3247 for an RMA
number. Please reference this RMA number in all correspondence.
2. Claimed items shall be shipped freight pre-paid to: Air-Weigh, Customer
Support Department, 1730 Willow Creek Circle, Eugene, Oregon 97402,
USA. The Air-Weigh RMA number shall appear on the outside of the
return packaging.
3. Air-Weigh shall examine returned material within 30 days after receipt, or
sooner if mutually agreed upon. If Air-Weigh determines that the part or
assembly was defective in material or workmanship and within the
warranty period, Air-Weigh will repair or replace the part or assembly and
return freight pre-paid. In the event Air-Weigh determines that the part or
assembly cannot be repaired or replaced and is within the warranty
period, a credit not to exceed the purchase price will be issued to the Air-
Weigh customer.
4. Air-Weigh Accounting will process a credit memo and notify the Air-
Weigh customer by email or fax. The Air-Weigh customer will process a
corresponding debit memo and notify Air-Weigh Accounting.
5. If the part or assembly received by Air-Weigh does not meet the
requirements of the warranty program set forth above, at the Air-Weigh
customer’s request the part or assembly will either be discarded,
returned freight collect, or repaired or replaced at the Air-Weigh
customer’s expense and returned freight collect.
1730 Willow Creek Circle • Eugene, Oregon 97402-9152 USA
P.O. Box 24308 • Eugene, Oregon 97402-0437 USA
Telephone (541) 343- 7884 • Order Desk (888) 459-3444
Customer Support (888) 459- 3247 • FAX (541) 431-3121
Hours of Operation: Mon-Fri, 8am – 5pm, Pacific Time
www.Air-Weigh.com