Landmark Lighting D20R2-06/99 - Manual (Page 102)

Error Diagnostic
Screen The Error Diagnostic Screen enables you to recover from an
internal error. It also provides us with the information we need to
diagnose the problem.
The screen displays several fields you can cursor-select to recover
from the error, terminate your session, or obtain information to
help resolve the problem. Either a user or a system abend code is
displayed in the ABEND CODE field. If the code begins with an
“S,” it is a system abend code.
The only way to exit this screen is to select one of the cleanup or
terminate fields at the bottom. If the problem is not a recurring
one, you should cursor-select CLEAN UP AND CONTINUE and
attempt to continue your session. If you cannot continue, cursor-
select TERMINATE THIS SESSION.
Print the screen before you make your selection and contact
Customer Services or your local Landmark representative. If you
call Customer Services, a technician may ask you to cursor-select
the VIEW PWA STORAGE CHAINS? field to obtain information for
debugging the problem. If the technician needs additional
information, you may be asked to cursor-select one of the cleanup
or terminate options at the bottom of the screen to obtain a
diagnostic snap or system dump.
Requesting Support Once you have gathered the supporting documentation for your
problem, you are ready to contact us for support. Which technician
you contact to obtain support varies, depending on where you
licensed your Landmark product and the level of support you
purchased.
• If you licensed this product outside of the U.S. or Canada,
report any problems or concerns directly to your local
Landmark representative.
ERROR DIAGNOSTIC SCREEN
COMMAND:
AN ERROR HAS BEEN ENCOUNTERED IN PROGRAM $PGMCTL !!!
ANY MESSAGE INFORMATION ABOVE MAY BE RESIDUAL.
SELECT AN OPTION BELOW TO CONTINUE OR TERMINATE.
ABEND CODE 00C7 PRIMARY ASID: 00C3 SEC: 00C3
FAILING MODULE ADDRESS 0007D8D0 OFFSET: 00000628
DATA AT FAILURE POINT: 0007DEF2 E1324F0E 07740600 89000005
_VIEW PWA STORAGE CHAINS?
TMA 04FD7010 PGM $CBDSEX PSW 078D0000 8007DEF8 PWA 001B75E8 GCA 00018000
0-7 001B7802 0001A020 0001A020 001B75E8 04FD8140 001B75E8 04FD7010 0007D8D0
8-15 0007E8D0 001B75E8 001C37F0 00162020 00018000 04FD8000 04FD7010 00000000
_CLEAN UP AND CONTINUE _TERMINATE THIS SESSION
_CLEAN UP WITH DIAGNOSTIC SNAP _TERMINATE WITH DIAGNOSTIC SNAP
_CLEAN UP WITH SYSTEM DUMP _TERMINATE WITH SYSTEM DUMP
HELP INFORMATION = PF1 PF KEY ASSIGNMENTS = PA1
Product Support Chapter 4: Support and Maintenance
4-4