Landmark Lighting D20R2-06/99 - Manual (Page 107)

Landmark assigns to each tape an identifier that indicates the level
of service applied. These identifiers appear on the physical tape in
either ETyyvn or PSyyvn format, as described in the following table.
Identifier Part Description
ET An early test tape that is created only for Alpha and Beta
products.
PS A base tape containing products that are generally
available.
yy The 2-digit year in which the tape was created.
v The version number of Performance Series for MVS,
PerformanceWorks for MVS and OS/390, or
PerformanceWorks for VSE.
n An incremental tape number that changes each time a
tape is produced.
For example, “PS9734” is the fourth base tape for PerformanceWorks
Version 3 in 1997.
When a new release or product version becomes available,
Landmark notifies our customers in The Landmark Monitor, our
online quarterly Customer Services newsletter. To access a copy of
the newsletter, use your Internet browser to go to
www.landmark.com .
For complete information on installing base tapes and for applying
maintenance from CUM tapes, read the appropriate installation
guide for your Performance Series or PerformanceWorks product.
Distributed
Products We deliver distributed products on CD-ROM. Users under current
maintenance contracts can contact Landmark Customer Services
for support by calling 1-800-775-5675 or sending an email message
to
[email protected] . In addition, Customer Services
periodically releases maintenance CD-ROMs and makes them
available to users under current maintenance contract.
For complete information on installing distributed products, read
the appropriate installation guide.
Electronic Customer
Service System (ECS)
Note The Landmark ECS is currently available for direct access only to
customers in the U.S. and Canada. Other customers receive the
benefits of ECS through their local Landmark representative.
Using Landmark’s ECS, you can access product fixes 24 hours a
day, as soon as Landmark Maintenance publishes them. You also
can obtain information on product-specific issues, including
discussions of important product topics, sample programs, and
other areas of interest to Landmark customers. For complete
information on the Landmark ECS, read Electronic Customer Service
Chapter 4: Support and Maintenance Product Maintenance
The Monitor for MVS 2.0 4-9
System Administrator’s Guide