Panasonic KX-FC231NZ - Manual (Page 95)

13. Help
93
13.3.5 Fax – receiving
I cannot send a fax
overseas. L Use the overseas transmission mode of feature #23 (page 68).
L Add two pauses at the end of the telephone number or dial
manually.
The other party complains
that letters on their
received document are
distorted or not clear. L If your line has special telephone services such as call waiting, the
service may have been activated during fax transmission. Connect
the unit to a line that does not have these services.
L Another telephone on the same line is off the hook. Hang up the
telephone and try again.
L Try copying the document. If the copied image is clear, there may
be something wrong with the other party’s machine.
L Adjust the scan contrast using feature #58 (page 70).
The other party complains
that black lines, white
lines or smudges appear
on their received
document. L The scanner glass, white plate or rollers are dirty with correction
fluid, etc. Clean them (page 101). Please do not insert a document
before correction fluid has dried completely.
Problem Cause & Solution
I cannot receive
documents. L The ink film is empty. Replace the ink film with a new one (page
18).
I cannot receive
documents automatically. L The receiving mode is set to TEL mode.
Change the receiving mode to TAM/FAX mode (page 55) or FAX
ONLY mode (page 56).
L The time taken to answer the call is too long. Decrease the number
of rings before the unit answers a call (feature #06 on page 67).
L The greeting message is too long. Record a shorter message
(page 61).
The display shows
“
CONNECTING.....”, but
faxes are not received.
L The receiving mode is set to FAX ONLY mode and the incoming
call is not a fax. Change the receiving mode to TEL mode (page
54) or TAM/FAX mode (page 55).
A blank sheet is ejected. L If a blank sheet is ejected after the received document is printed
out, the size of the document sent by the other party is as large as,
or larger than, the recording paper, or the receiving reduction rate
is not programmed correctly. Program the proper rate in feature
#36 (page 69).
L The other party placed the document in their fax machine the
wrong way. Check with the other party.
The printing quality is
poor. Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 11 for
further details.
L The thermal head is dirty. Clean it (page 102).
L Some paper has instructions recommending which side to print on.
Try turning the paper over.
L You may have used paper with a cotton and/or fibre content that is
over 20%, such as letterhead or resume paper.
L If documents can be copied properly, the unit is working normally.
The other party may have sent a faint document or there may be
something wrong with the other party’s machine. Ask them to send
a clearer copy of the document or to check their fax machine.
Problem Cause & Solution
FC235AL-PFQX2248ZA_en.book Page 93 Thursday, May 19, 2005 1:47 PM