Nortel Networks NORSTAR VOICE MAIL 4.0 FAX P0886629 - Manual (Page 11)

Learning about FAX 7
P0886629 Issue 1.0 FAX Set Up and Operation Guide
To add a fax line to an existing mailbox, refer to the Norstar Voice Mail Set Up and
Operation Guide .
About Fax-on-demand
The Fax-on-demand feature allows a caller to retrieve documents that are stored in
Norstar Voice Mail. These documents must be stored in special mailboxes called
Fax-on-demand Mailboxes.
A Fax-on-demand Mailbox contains a greeting and the documents you have stored.
Documents stored in a Fax-on-demand Mailbox can be printed on any fax machine.
Call methods
There are two call methods used with Fax-on-demand Mailboxes:
• one-call
• two-call
When a caller requests a fax from the Fax-on-demand Mailbox using the one-call
method, the document is transmitted during the original call. Therefore, a caller
must use the telephone at the fax machine to call the one-call Fax-on-demand
Mailbox. With this type of call method, the external caller pays for any long
distance toll charges incurred.
When a caller requests a fax from the Fax-on-demand Mailbox using the two-call
method, the document is transmitted during the second call. The first call can
originate from any touchtone telephone. The caller provides a telephone number
where the information is to be delivered. The document can be sent to any fax
machine. With this type of call method, the Fax-on-demand mailbox owner pays for
any toll charges incurred.
Note: In order for the Fax-on-demand two-call method to function properly, the
Dialing Translation Table must be created and all the Dialing Translation
Parameters must be set. Refer to
"Appendix B: Dialing Translation" on
page 57.
About Fax Answering
Fax Answering allows a caller to use the autosend feature on their fax machine to
send faxes to the Norstar Voice Mail system. The Norstar Voice Mail Automated
Attendant recognizes the fax tone and automatically sends the Fax message to a
predefined fax machine for printing.
The fax machine extension can be set up with a Fax Overflow Mailbox for
improved performance. However, if the fax machine extension is not equipped with
a Fax Overflow Mailbox and the fax machine extension rings busy or does not
answer the incoming call, the fax call will be terminated.