Nortel Networks NORSTAR VOICE MAIL 4.0 FAX P0886629 - Manual (Page 51)

Examples and Tips 49
P0886629 Issue 1.0 FAX Set Up and Operation Guide
Setting up notification of a fax machine problem
When a Fax message is sent to the Fax Overflow Mailbox and the retry limit is
reached, the Fax message is automatically sent to the General Delivery Mailbox.
The System Coordinator can then open the General Delivery Mailbox and forward
the Fax messages to another fax machine connected to the Norstar system. The
System Coordinator should check the General Delivery mailbox on a regular basis.
Off-premise Message Notification can be set up to notify the System Coordinator
when a message has been received in the General Delivery Mailbox. For more
information about setting up Off-premise Message Notification and the General
Delivery Mailbox, refer to the Norstar Voice Mail Set Up and Operation Guide.
Transferring a fax caller to your mailbox
If a caller is phoning from a fax machine telephone and is attempting to leave a Fax
message in your mailbox, but you answer the call, you can transfer the caller to your
mailbox. When you answer the call, inform the caller you will transfer them to your
mailbox. Press
ƒ · ° fl and enter your mailbox number. The caller
will hear your mailbox greeting and will be able to leave a Fax message. Inform the
caller to press
° before pressing START on their fax machine.
If you answer your telephone and hear a Fax Calling Tone, you can transfer the call
to your mailbox by pressing
ƒ · ° fl and entering your mailbox
number. The Fax message will be left in your mailbox.