Warranty on refurbished equipment, Who is covered, Obtaining warranty service – Retrotech DM-2A User Manual
Page 57: Products purchased from resellers, Products purchased from retrotec
Retrotec Energy Innovations, Ltd.
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DM-2A Mark II 2008-02-22
Warranty on Refurbished Equipment
The limited warranty is for 180 days on all refurbished equipment.
Who is Covered
This limited warranty extends to the first end-user purchaser who bought Products directly from Retrotec. If Retrotec
Products were purchased through a Retrotec Authorized Reseller, that Reseller may be able to offer better service.
Retrotec may always be contacted directly for warranty service.
Obtaining Warranty Service
Products Purchased from Resellers
If you have bought directly from a Retrotec Reseller, call the company you bought it from and describe your problem.
They may be able to respond more quickly and save you shipping costs. Your reseller will decide whether:
•
To send field replacement parts, or
•
To authorize you to return the Product to the Reseller for service, or
•
To send an immediate exchange, or
•
To instruct you to contact Retrotec directly
Products Purchased from Retrotec
If your Products were purchased directly from Retrotec, phone (604)732-0142 or send an email to
and describe the problem. Proof of date of purchase will be required. Retrotec will decide whether:
•
To send field replacement parts, or
•
To send an immediate exchange, or
•
To authorize you too return the Product to Retrotec for service
If Retrotec has authorized a return, address the shipment to:
Retrotec Inc
1060 East Pole Road
Everson, WA, USA, 98247
Attention: Warranty, Repair, & Calibration
All returns must have freight, duty and brokerage prepaid and must include a note stating:
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The problem
•
The contact person at your company
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Phone number
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A return address
DM-2A Mark II Dual-Channel Pressure Gauge
User Manual
C:
Getting Help