Raritan Computer SX - Manual (Page 223)

A PPENDIX F: T ROUBLESHOOTING 205
Login
Table 88 Troubleshooting Login
P ROBLEM S OLUTION
Login Failure To provide additional security, the unit login screen expires after
three minutes. Therefore, all login attempts after this time period
will fail. Reload the browser to reset this timer.
Hold down the SHIFT key and click Reload in your browser. This
will refresh the login screen from the unit itself (not from a local
cache) and allow login to the unit.
RADIUS Users The unit can be configured to support RADIUS authentication. Any
user not defined as a local user is considered to be a RADIUS user
when RADIUS is enabled.
If the RADIUS server is not reachable for user authentication for
any reason, the unit will not allow the user to log on until the unit
receives the result of the authentication request from the RADIUS
server.
Authentication may take up to 20 seconds. Be patient and wait until
either the user successfully logs in, or the Authentication Denied
message is displayed.
Port Access
Table 89 Troubleshooting Port Access
P ROBLEM S OLUTION
Port Access Refresh The unit does not automatically refresh the Port Access list. It is
refreshed only when the user clicks Port Access. Therefore, it is
possible that a user will have permissions revoked and these
changes will not be visible on the port access screen until the Port
Access button is activated.
• You must log out and log in again for the new restriction to be
applied. Then the restricted ports are invisible.
• Whenever possible, it is recommended that Administrators not
change port access rights to a user who is already logged in to
the unit.