Oki B 6300 - Manual (Page 64)

60 10 Troubleshooting
Problem Treatment
The name (or the default name) of
the printer has been changed. Cause The AppleTalk function of the printer changes the printer name
if it detects that a printer of the same name exists on the
network.
Verification Check Chooser to confirm that the printer name has been
changed.
Action Change the name of the printer or change the name of the
other printer to avoid duplicate printer names on the network.
The printer does not appear in
Chooser. Cause 1 In Chooser, only the NBP entity name of which entity type is
LaserWriter is displayed.
The printer is set up as a slave of the Apple Share Print Server
or the Windows NT Server and the NBP entity name of the
printer has been changed from LaserWriter.
Verification 1 Use of a network management application software, such as
Apple InterPole, and check that the type of the NBP entity
name of the printer has been changed from LaserWriter.
Action 1 If the type of NBP entity name of the printer has been changed
from LaserWriter, the printer cannot be selected in the
Chooser. If the printer must be selected, open the printer using
the Apple Share Print Server or the Windows NT Server.
Cause 2 The Macintosh printer driver searches for a printer with the
printer name specified in the Chooser and the zone name of
AppleTalk.
If the network is not connected correctly, the printer cannot be
found.
Verification 2 Use of a network management application software, such as
Apple InterPole, and check that the printer exists on the
network.
Check that the network is connected correctly.
Action 2 If the printer cannot be found on the network, the printer may
be off or the network cable may be faulty.
If the printer is on and the network cable normal, contact our
Printer Support Desk.
Unable to obtain desired print
results. Cause 1 The print language of the printer and that of the printer driver
are different.
Verification 1 Check the print language set up for the printer and that for the
printer driver for Macintosh.
Action 1 Ensure that PostScript and AdobePS are set up as the print
language for the printer and printer driver respectively.
If the print language of the printer is the dump mode, the print
data sent from the Macintosh will be output in hexadecimal
notations.
Cause 2 The printer driver which came with the printer is not set up on
the Macintosh. A printer driver of another maker has been
used instead.
Verification 2 Check the installation procedure for the printer driver which
came with the printer again and confirm that the printer driver is
installed on the Macintosh.
Check that the printer driver which came with the printer
appears in the Chooser.
Action 2 If garbled characters are still printed after the printer driver for
the printer has been selected, contact our Printer Support
Desk.
If a printer driver of another maker is used, the printer may not
print properly.