Outside of warranty – Texas Memory Systems RamSan-300/320 User Manual
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RamSan-300/320 User’s Manual
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OUTSIDE OF WARRANTY
Faulty equipment may be returned to the factory for repair up to five years after
purchase with appropriate RMA. The customer is responsible for shipping the
equipment back to the factory, together with a detailed description of the nature of
the problem and the tests used to determine the failure. TMS will take all reasonable
steps to repair or, at the discretion of TMS, replace the faulty equipment within thirty
working days of receipt. Customer will be charged current list prices for replacement
components. The customer is responsible for shipping the repaired or replaced
equipment back. In an emergency, special arrangements may be negotiated subject
to the availability of TMS resources and components. Subject to availability, TMS
field service personnel will perform troubleshooting of equipment. For customers
outside the Houston, Texas area, daily rates and normal travel expenses for field
service personnel will be charged, including air fares, hotel accommodation, per-
diem meal allowance and other out-of-pocket expenses related to travel or
attendance at the customer site.