WatchGuard Technologies WatchGuard SOHO and SOHO | tc - Manual (Page 43)

User Guide 2.3 31
Troubleshooting installation and network configuration
factory defaults so connect cables in original configuration and
power up again.
How does the seat limitation on the SOHO work?
The default user license on the SOHO is 10. The first 10 computers
on the network behind the SOHO to attempt access are allowed
through to the Internet. To clear this list of the first 10 computers
you will need to reboot the SOHO.
How do I get to the SOHO Knowledge Base?
Using your Web browser, to http://www.watchguard.com/
support. Log in using your WatchGuard User Name and Password
created when you registered. Click Technical Support and then
click Knowledge Base.
I set a password on my unit, but I forgot it. Can you help?
If you forgot your password, you must reset the SOHO to its
factory default. See question above on How do I reset the SOHO to
factory defaults.
How do I install a SOHO using a Macintosh?
The SOHO User Guide explains the installation steps for
Macintosh users. Refer to page 2 of the SOHO User Guide.
How do I know whether the cables are connected correctly
to my SOHO?
There are twelve Link lights on the front of the SOHO grouped in
pairs. The Link lights labeled WAN tell you if your SOHO is
connected to your modem. If these lights are not illuminated, the
SOHO is not connected to your modem. Check to make sure that
both sides of the cable are connected and that your Internet
connection is not down. The Link lights numbered 1 through 4 are