Accusys ExaSAN SW16 - Manual (Page 103)

Appendices
User Guide Page 6-4
X server cannot detect the controller and thus displays the message “Find no RAID
card.” To resolve this, disable UAC and run RAIDGuard X server as “administrator”.
Vista:
a. Control Panel -> User accounts -> Change security settings -> Deselect “Use
User Account Control (UAC) to help protect your computer.”
b. Restart the computer to turn off UAC.
Windows 7:
a. Type “MsConfig” in Start Search to start System Configuration. Then go to
Tools tab, select Change UAC settings, then click on Launch button.
b. Slide the slider bar to the lowest value (towards Never Notify) with the
description showing “Never notify me”.
c. Restart the computer to turn off UAC.
11. Q: When inserting the HDD into my B08S2-PS, why does RAIDGuard X show the HDD
mode as Lock?
A: The lock indicates that the HDD has been previous used in Accusys products and
that it contains a portion of a RAID data. If the data can be deleted, you can
unlock the HDD.
12. Q: I have connected the cable to the Host server, but I can't see "new disk drive" on
the host device management.
A: There are three possibilities:
a. Please ensure the QSFP cable is connected securely. You should be able to
hear a "click" sound when you connect the cable to the connector.
b. Please check the jumper switch on the HBA. When the switch is in the "On”
position, the HBA card is enabled for storage mode for the B08S2-PS. In the
“1” position, the HBA is enabled for switch mode for the SW04/08.
c. Please check if the installer and the driver have been installed correctly. If the
installation has completed and the error still persists, it may be a compatibility
issue. Send an email to [email protected] and briefly describe the
problem. Be sure to include the driver error code, the motherboard (or host)
model name and the OS. We will contact you to assist you in resolving the
issue.