VTech SN6187 Abridged manual - Manual (Page 96)

Appendix
89
Troubleshooting
The charge light is off.
Make sure you plug the power and line cords in
correctly and securely.
Reset the telephone base. Unplug the electrical power.
Wait for 15 seconds then plug the power cord back
in. Allow up to one minute for the cordless handset/
pendant and telephone base to reset.
Clean the charging contacts on the cordless handset/
pendant and the handset/pendant charger each
month with a pencil eraser or cloth.
Make sure that the handset battery is installed properly.
My caller ID isn’t working properly.
Caller ID is a subscription service. You must
subscribe to this service from your telephone service
provider for this feature to work on your phone.
The caller must be calling from an area that supports
caller ID.
Both your and your caller’s telephone service
providers must use caller ID compatible equipment.
If you subscribe to high-speed Internet service (DSL
- digital subscriber line) through your telephone line,
you must install a DSL filter between the telephone
line cord and the telephone wall jack. The filter
prevents noise and caller ID problems resulting from
DSL interference. Contact your DSL service provider
for more information about DSL filters.
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