VTech SN6187 Abridged manual - Manual (Page 98)

Appendix
91
Troubleshooting
The answering system does not answer after
the correct number of rings.
Make sure that the answering system is on.
ANS ON should show on the cordless handset and
/ANS ON/OFF light on the telephone base should
be on.
If toll saver is activated, the number of rings changes
to two when you have new messages stored.
If the memory is full or the system is off, the system will
answer after 10 rings.
In some cases, the answering system is affected by the
ringing system used by your telephone service provider.
If you subscribe to voicemail service, change the
number of rings so that your answering system
answers before your voicemail answers. To determine
how many rings activate your voicemail, contact your
telephone service provider.
If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
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