On-line, paper status, error light flashes, Slip-in light does not come on – CognitiveTPG A776 User Manual
Page 43
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Chapter 5: Troubleshooting
A776 Two-Color Thermal/Impact Hybrid Printer: User Guide
A776 UG00001 B 10/06
On-line, paper status, error light flashes
Condition
Possible causes
What to do
On-line, paper status, or
Receipt paper is out.
Change the paper immediately. Do not try to complete
error light is blinking.
a transaction without paper, or you may lose data.
See “Installing new receipt paper” on page 17.
Receipt or front cover is open.
Close the cover. The printer can not operate with
any of the covers open.
The knife is jammed.
Open the receipt cover and check the knife. Do not
force the cover if it will not open. Clear any jammed
paper you can see. Tear off any excess paper
against the tear-off blade.
The slip is jammed.
Open the front cover and clear paper from path.
The carriage is jammed.
Open the front cover and clear paper from path.
Receipt paper is low.
The printer has 5 to 10 meters (15 to 30 fee) of paper,
left. Change the paper soon to avoid running out of
paper part way through a transaction. .
See “Installing new receipt paper” on page 17.
Thermal print head
The print head may overheat when printing in a
temperature is out of range.
room where the temperature is too high or when
printing high density graphics continuously,
regardless of the room temperature. In either
case, the printer will shut off. If the temperature of
the print head is too hot, adjust the room
temperature or move the printer to a cooler
location. If the print head is overheating because of
printing high density graphics continuously, reduce
the demand on the printer.
DC supply voltage is out of
If paper is not low and no conditions indicate that
range.
the thermal print head is too hot, the power supply
voltage is out of range.
Contact a service representative.
Slip-in light does not come on
Condition
Possible causes
What to do
Light does not turn on
No check or form in printer.
Ensure the check or form is aligned properly.
Check or form incorrectly inserted.
See “Inserting checks or cards” on page 37.