CognitiveTPG A776 - Manual (Page 44)

Chapter 5: Troubleshooting
A776 UG00001 B 10/06 A776 Two-Color Thermal/Impact Hybrid Printer: User Guide
39
Check print quality poor
Condition Possible causes What to do
Printer starts to print, but stops Communication error or Check the interface cable. Check that while
the form is being printed. software error. software is working properly.
Forms print is light or spotty. Form inserted incorrectly. See “Printing on forms or checks.” on page
33.
Impact print head is dirty or defective. Contact a service representative.
Improper platen gap. Contact a service representative.
Ribbon cassette is defective. See “Removing and installing a ribbon” on
page 18.
Ribbon cassette is worn. Replace the ribbon cassette. See “Removing and installing a ribbon.”
Light print, smudging, or Platen gap needs adjustment. Contact a service representative.
slip skews.
Receipt print quality poor
Condition Possible causes What to do
Colored stripe on receipt. Paper is low. Change the paper.
Receipt does not come out Paper is jammed. Open the receipt cover, inspect the knife,
all the way. and clear any jammed paper.
Printer starts to print, but stops Paper is jammed. Open the receipt cover, inspect the knife,
while the receipt is being printed. and clear any jammed paper.
Print is light or spotty. Paper roll loaded incorrectly. Check that the paper is loaded properly.
Thermal print head is dirty. Use recommended thermal receipt paper.
Clean the thermal print head with an
alcohol pen prior to going back to an
approved paper.
Do not spray the thermal print head with
household cleaner as this may damage it
and the electronics. The thermal print head
does not normally require cleaning if the
recommended paper grades are used. If you
have used non-recommended paper for an
extended period of time, cleaning the print
head with an alcohol pen will not help.
Print head is defective. Contact a service representative.
continued…