CognitiveTPG A776 - Manual (Page 46)

Chapter 5: Troubleshooting
A776 UG00001 B 10/06 A776 Two-Color Thermal/Impact Hybrid Printer: User Guide
41
Knife does not operate
Condition Possible causes What to do
Receipt is not cut. Paper is jammed. Open the receipt cover, inspect the
knife, and clear any jammed paper.
All other problems. Contact a service representative.
Other conditions
The following problems all need to be corrected by a qualified service representative.
See the section below, “Contacting a service representative.”
MICR check reader not operating properly
Forms not feeding into the slip/forms area properly
Missing dots in slip or forms printing
Printer will not cycle or stop when required
Illegible characters •
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Contacting a service representative
For serious problems, such as the printer not printing, not communicating with the host
computer, or not turning on, contact TPG technical support at 1(877)209–0156.
For self-maintenance organizations, a service guide, and other service documents, can be
obtained from TPG.
Paper will not feed
Knife will not cycle or cut
Platen will not open or close
Printer will not communicate with the host
computer •
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Returning a printer
Follow the instructions in Chapter 3 if you need to return a printer for servicing.
Imager conditions
Condition Possible causes What to do
Paper or card jam Paper or card was crooked See “Clearing a paper jam” on page 40.
Paper or card damaged Pull the paper or card out and replace it.
Paper or card won’t feed Media not inserted to the right guide Pull media out and insert again
Scan not complete Scanner out of calibration Contact service representative
Poor image quality Scanner surface is dirty Open image cover. See “Clearing a paper
jam” on page 40. Wipe both scanner
surfaces with clean dry cloth.