Multichannel Systems STG4002 Manual - Manual (Page 95)

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12
Troubleshooting
12.1 About Troubleshooting
Most problems occur seldom and only under specific circumstances. In most cases, it is only a minor
problem that can be easily avoided or solved.
If the problem persists, please contact your local retailer. The highly qualified staff will be glad to
help you. Please inform your local retailer as well, if other problems that are not mentioned in this
documentation occur, even if you have solved the problem on your own. This helps other users,
and it helps MCS to optimize the instrument and the documentation.
Please pay attention to the safety and service information (chapter "Important Safety Advice" in
the manual or help). Multi Channel Systems MCS GmbH has put all effort into making the product
fully stable and reliable, but like all high-performance products, it has to be handled with care.
12.2
Technical Support
Contact your local retailer immediately if the cause of trouble remains unclear. Please understand
that information on your hardware and software configuration is necessary to analyze and finally
solve the problem you encounter.
If you have any questions or if any problem occurs that is not mentioned in this document,
please contact your local retailer. The highly qualified staff will be glad to help you.
Please keep information on the following at hand
 Description of the error (the error message text or any other useful information) and of the
context in which the error occurred. Try to remember all steps you had performed immediately
before the error occurred. The more information on the actual situation you can provide,
the easier it is to track the problem.
 The serial number of the device. You will find it on the device or click on the Help menu,
click About .
 The software (SW) and hardware (HW) version you are currently using. On the Help menu,
click About. The displayed dialog box shows the version numbers.
 The operating system and service pack number on the connected computer.
 The hardware configuration (microprocessor, frequency, main memory, hard disk)
of the connected computer. This information is especially important if you have modified
the computer or installed new hard- or software recently.