Avaya IP Office - Manual (Page 15)

Voicemail Pro Installation Page 15
EN-S Issue 01b (20 June 2011) IP Office
Windows Server Installation: General Installation Requirements
2.1.1 PC Specification
The PC specifications given below are the minimum required. To avoid having to replace the server when upgrading we
recommend that at least a Pentium 4 2.8GHz or higher is used wherever possible.
This application requires various licenses entered into the IP Office configuration to control the features it offers and the
number of
simultaneous connections , up to 40 on IP Office 5.0+ IP500 control units. The operation of Voicemail Pro
can be customized to provide special services.
The Voicemail Pro software can be installed as separate Voicemail Pro client and server parts. This allows the remote
administration of the Voicemail Pro server from a PC with just the Voicemail Pro client installed. A copy of the client is
automatically installed locally with the Voicemail Pro server.
Source
DVD IP Office 7.0 Application DVD (Disk 1)
Languages See Supported Languages .
IP500 IP Office Standard Edition [1] , IP Office Professional Edition.
License See below.
1. For pre-IP Office 5.0 IP500 systems, an IP500 Upgrade Standard to Professional licenses is required to support
Voicemail Pro.
The Voicemail Pro server part of the software consists of several components in addition to the core server software, these
are:
· Campaigns
The Voicemail Pro can be configured to run a campaign. This consists of a series of questions for which the
Voicemail Pro records the callers answer or key presses. The resulting recordings can then be played back by users.
The web aspect of campaigns allows user to perform this playback and processing of campaign recordings via their
web browser. This requires an IIS web server to be run on the same PC as the Voicemail Pro software.
· Text to Speech (TTS)
Through adding additional licenses, the Voicemail Pro is able to use the TTS functions of Windows to speak text and
numbers to callers in addition to recording prompts. This is intended mainly for scenarios where the Voicemail Pro is
obtaining text and number values from a customer database.
· UMS Web Voicemail
UMS allows users to access their voicemail mailbox using either an IMAP compatible email program or through their
web browser. UMS Web Voicemail requires the Voicemail Pro service to be installed on a server PC that has IIS
already present. It also installs PHP if not detected as already present.
· Installation on Windows Server Operating Systems
On many Windows server PC's, while the Windows Audio components are present by default they are not always
enabled. If this is the case the playback of voice prompts may be 'choppy' and the TTS (if installed) will not work.
However, enabling Windows Audio does not require the server PC to have a sound card installed.
1. Ensure that you have full administrator rights for the PC. This process will also require the PC to be restated.
2. In the Windows Control Panel select Sounds and Audio Devices.
3. If Windows Audio has not been enabled, select the Enable Windows Audio check-box.
Notes:
1. Use of the Large Fonts setting is not supported. Use of this option may cause options on some screens to become
inaccessible.
2. A 100Mbps network card is strongly recommended.
3. Free disk space requirements are also subject to the message storage required.
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