Avaya IP Office - Manual (Page 88)

Voicemail Pro Installation Page 88
EN-S Issue 01b (20 June 2011) IP Office
· Users can change their voicemail email mode using visual voice. If the voicemail server is set to IP
Office mode, user can also change their voicemail email mode through the telephone prompts. The
ability to change the voicemail email mode can also be provided in a call flow using a Personal
Options Menu action or a Generic action.
· If the voicemail server is set to IP Office mode, users can manually forward a message to email.
· Off
If off, none of the options below are used for automatic voicemail email. Users can also select this mode
by dialing *03 from their extension.
· Copy
If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, a copy of
the message is attached to an email and sent to the email address. There is no mailbox synchronization
between the email and voicemail mailboxes. For example reading and deletion of the email message does
not affect the message in the voicemail mailbox or the message waiting indication provided for that new
message.
· Forward
If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, that
message is attached to an email and sent to the email address. No copy of the voicemail message is
retained in the voicemail mailbox and their is no message waiting indication. As with Copy, their is no
mailbox synchronization between the email and voicemail mailboxes. Users can also select this mode by
dialing *01 from their extension.
· UMS Exchange 2007
Voicemail Pro 5.0+ supports voicemail email to an Exchange 2007 server email account. For users and
groups also enabled for UMS Web Services this significantly changes their mailbox operation. The
Exchange Server inbox is used as their voicemail message store and features such as message waiting
indication are set by new messages in that location rather than the voicemail mailbox on the voicemail
server. Telephone access to voicemail messages, including Visual Voice access, is redirected to the
Exchange 2007 mailbox. See
UMS Exchange 2007 Installation and UMS Exchange 2007.
· Alert
If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, a simple
email message is sent to the email address. This is an email message announcing details of the voicemail
message but with no copy of the voicemail message attached. Users can also select this mode by dialing
*02 from their extension.
· Voicemail On Default = On
When on, the mailbox is used by the IP Office to answer the user's unanswered calls or calls when the user's
extension returns busy. Note that selecting off does not disable use of the user's mailbox. Messages can still be
forward to their mailbox and recordings can be placed in it. The mailbox can also still be accessed to collect
messages.
· Voicemail Help Default = Off
For voicemail systems running IP Office mailbox mode, this option controls whether users retrieving messages
are automatically given an additional prompt "For help at any time press 8." If switched off, users can still
press 8 for help. For voicemail systems running in Intuity emulation mode, this option has no effect. On those
systems the default access greeting always includes the prompt "For help at any time, press *4" (*H in the US
locale).
· Broadcast
Select the option Broadcast if you want any voicemail messages left for the hunt group to be forwarded to the
mailboxes of the individual group members. The original message in the hunt group mailbox is deleted after
being broadcast.
· UMS Web Service (IP Office 5.0+)
If selected, the hunt group mailbox can be accessing using
UMS via a web browser or an IMAP compatible
email application. The use this function is subject to licenses. This option is not used for Linux based Voicemail
Pro servers.
4. Click OK and save the configuration.
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