Avaya IP Office - Manual (Page 66)

Voicemail Pro Installation Page 66
EN-S Issue 01b (20 June 2011) IP Office
2.7 Troubleshooting
2.7.1 Checking the Voicemail Pro Service
If Voicemail Pro has been installed successfully, if the server PC has been rebooted then the voicemail service is started
automatically. However it is useful know how to check the services and to manually restart them if necessary.
To check/restart the Voicemail Pro Service:
1. Open the Windows Control Panel.
2. Select Administrative Tools > Services.
3. The Voicemail Pro Service should be visible. Its Status should be Started and the Startup Type should be set
to Automatic. Other services may be present depending on the Voicemail Pro options installed. The possible
services are:
· Voicemail Pro Service
This is the main Voicemail Pro service. Normally this is the only service that needs to be stopped and
restarted. It will stop and restart the other services that it uses.
4. Close Services.
Setting the Voicemail Services or PC to Restart Automatically
The following action is optional. If there is some fault causing the Voicemail Pro service to halt, that fault should be
investigated and fixed, however having the service or PC automatically restarted if possible will minimize the disruption to
the Voicemail Pro users.
1. Use the Windows control panel to select the Voicemail Pro Service.
2. Right-click on the service and select Properties.
3. Select the Recovery tab.
4. Use the options presented to either restart the service and or restart the PC should the operating system detect
that the Voicemail Pro service has halted.