Avaya IP Office - Manual (Page 81)

Voicemail Pro Installation Page 81
EN-S Issue 01b (20 June 2011) IP Office
IP Office Configuration:
5.1 User and Group Mailboxes
The voicemail server creates mailboxes based on the user and hunt group names that are entered in the IP Office Manager
application. Whenever the Voicemail Pro is restarted or the IP Office configuration is changed, new mailboxes are created
for any new names that are found.
This method of operation has the following consequences:
· Mailboxes are based on names
For all users and groups, if their name is changed or deleted, they are no longer associated with their former
mailbox and any associated Voicemail Pro start points.
· Voicemail is case sensitive
If a mailbox or start point name is entered incorrectly in IP Office Manager or Voicemail Pro, the intended operation
will not occur and the call may be disconnected.
· Voicemail removes spaces at the end of mailbox names
If spaces are left at the end of a mailbox user's name in IP Office Manager, when the mailboxes are created, the
space at the end of the name is dropped. When this occurs the mailbox cannot be found as there is a mismatch
between the user name and directory.