Avaya IP Office - Manual (Page 89)

Voicemail Pro Installation Page 89
EN-S Issue 01b (20 June 2011) IP Office
IP Office Configuration: Hunt Group Settings
5.6 Voicemail Channel Reservations
By default inbound calls routed from IP Office to voicemail are able to use any available voicemail channels, up to the limit
of the
number of licensed channels , regardless of how many calls of the same type are already in progress. However, if
required, channels can be reserved for different types of inbound calls to the voicemail server.
Voicemail channel reservations can be made for:
· Auto Attendant
· Announcements
· Voice recording
· Mailbox access
· Mandatory voice recording
It is worth checking the voicemail channel reservations if there are problems. If insufficient voicemail channels are
available:
· Internal calls to an auto attendant are queued. The call will queue until a resource becomes available.
· Announcements are not heard by the caller, but the call is routed correctly.
· Manual voice recording is activated but no recording is made. The call will continue.
· Users are placed in a queue when trying to access their mailbox access.
· A user with mandatory recording on outgoing calls (internal and external) gets a busy tone.
· A call on a line with mandatory recording set will be barred.
To change voicemail channel reservations:
1. Open IP Office Manager and the load the configuration.
2. In the Navigation pane click System and select the system.
3. Click the Voicemail tab.
4. Amend the channel reservations as required. By default the values are 0.
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