Avaya INDeX 11.0 - Manual (Page 14)

Page 14 - Busy or Unanswered Arrange a Callback
Arrange a Callback
If the extension you called is busy or does not answer, you can set a callback. When
that extension becomes free or is next used, your phone rings. When you answer,
the other extension rings. After setting a callback you can make other calls, the
callback will not take place if you are busy. You can only arrange one callback at a
time.
The Ringer Timeout sets how long a callback rings at your extension before
cancelling (see page 21). The system also cancels a callback that has not taken
place after a period set by the System Manager (the default is 2 hours).
To arrange a Call Back:
1. Dial 2.
2. The system ends your call unless you already have a callback set.
3. Replace the handset.
Camp On and Wait
If the extension you call is busy, you can 'camp on' and wait. This flashes the lamp
on the busy extension if it is an INDeX phone. If it is an INDeX display phone, the
display shows your name and number. While camped on, you cannot make or
receive any other calls.
To Camp On to a busy extension:
1. Dial 3 and wait.
Do not replace the handset as this ends the call and the camp on.
Page 14 - Busy or Unanswered INDeX 11.0 20AT Telephone User's Guide
Arrange a Callback 38DHB0002UKHB Issue 1 (10/05/2004)