Avaya INDeX 11.0 - Manual (Page 2)

Page 2 - Contents
Contents
Introduction.................................... 3 Transfer, Park & Hold Calls ........ 16
Using this Guide....................................................3 Using Transfer, Park & Hold ...............................16
Further Help..........................................................3 Transferring Calls................................................16
Connecting the 20AT ............................................3 Parking Calls.......................................................17
MF & Time Break Recall operation .......................4 Holding Calls.......................................................17
REN Values ..........................................................4
Diverting Calls ............................. 18
20AT Approvals ....................................................4
Using Diverts.......................................................18
20AT Features................................ 5 Switching No Calls On/Off...................................18
Setting Up a Divert..............................................19 Redial Last Number ..............................................5
Switching a Divert On or Off................................19 Changing the Caller Volume .................................5
Message Waiting Lamp ........................................5
Other Features ............................. 20
The Memory Key...................................................5
The Phone Passcode..........................................20
Recall....................................................................5
Setting the Ringer Timeout .................................20
Mute......................................................................6
Group..................................................................21
Changing the Ringer .............................................6
Conference Calls ................................................21
Stored Numbers....................................................6
Personal Alarms..................................................21
INDeX Features .............................. 7
Voice Manager ............................. 22
Introduction ...........................................................7
Using Voice Manager..........................................22
Dialling Timeout ....................................................7
Customising Your Mailbox ..................................22
Phone Passcode...................................................7
Collecting Voice Messages.................................23
Call Waiting...........................................................7
Telephone Tones & Ringing..................................8 Good Phone Usage ..................... 24
Night Service.........................................................8
General Phone Usage.........................................24
Answering Calls ..................................................24
Making Calls................................... 9
Making Calls .......................................................24
Notes on Making Calls ..........................................9
Making External Calls ...........................................9 Index ............................................. 25
Making Internal Calls ............................................9
Making a Page Call.............................................10
Hotline Operation................................................10
Speed Dials .................................. 11
Using Speed Dials ..............................................11
Storing Personal Speed Dials .............................11
PIN & Account Codes.................. 12
Forced Account Code Entry................................12
Forced PIN Code Entry.......................................12
Roaming PINS ....................................................12
Busy or Unanswered................... 13
If Busy or Unanswered........................................13
Leaving a Message.............................................13
Arrange a Callback .............................................14
Camp On and Wait .............................................14
Answering Calls........................... 15
Answering Normal Calls......................................15
Answer a Message .............................................15
Answering Other Extensions - Call Pickup..........15
Page 2 - Contents INDeX 11.0 20AT Telephone User's Guide
38DHB0002UKHB Issue 1 (10/05/2004)