Avaya INDeX 11.0 - Manual (Page 18)

Page 18 - Diverting Calls Using Diverts
Diverting Calls
Using Diverts
Your phone can have diverts for different situations, i.e. when busy, not answering
or to divert all calls. You can also select no calls (which uses the Divert All number if
set).
• Divert on busy: Calls divert when your phone is on a call. When set, callers
cannot set a callback or camp on to your phone.
• Divert on no answer: Calls divert after ringing your phone for a set period (see
page 21).
• Divert all: All calls to your phone are diverted. Only the extension to which you
divert calls can ring you.
• No calls: Switching no calls on stops all calls. Callers hear continuous tone or
divert to the Divert All number if set.
Switching No Calls On/Off
If you switch on no calls after setting a divert all number, it diverts all callers and
even the divert extension cannot call you. If you switch it on without setting a divert
all number, all callers hear continuous tone.
Whilst on, you hear a repeated single pip if you lift the handset, but you can still
make calls. Switching no calls on takes the phone out of group.
Note: Your System Manager can prevent use of the No Calls feature.
To switch no calls on/off:
1. Lift the handset and immediately dial 0.
2. Broken dial tone: Dial 60 (no calls on) or 61 (no calls off).
3. Replace the handset to finish.
Page 18 - Diverting Calls INDeX 11.0 20AT Telephone User's Guide
Using Diverts 38DHB0002UKHB Issue 1 (10/05/2004)