Avaya INDeX 11.0 - Manual (Page 19)

Setting Up a Divert Diverting Calls – Page 19
Setting Up a Divert
Before Divert can be switched on, you must set-up the type of divert you require and
the number you wish to divert to.
When divert all is on, you hear broken dial tone when you lift the handset. You can
still make calls. Switching Divert all on takes the phone out of group.
To set-up a divert number:
1. Lift the handset and immediately dial 0. You will hear:
2. Broken dial tone: Select required divert by:
Dialling 10 (divert all),
Dialling 11 (divert on busy) or
Dialling 12 (divert on no answer). You will hear:
3. Loud pip: Dial the your passcode (see page 20).
You will then hear either:-
• Continuous tone: Passcode wrong, replace the handset.
• Three soft-tones: Divert number already set.
To clear the stored number, press .
• Single soft tone: No divert number set.
4. To set a divert number, press and then dial the number followed by #. If you
enter an external number (max. of 28 digits) remember to add the normal
external call prefix. You will hear either:
• Continuous tone: Invalid number.
Replace the handset and start again.
• Broken dial tone: Number entered accepted and Divert
is switched on. Replace the handset.
Switching a Divert On or Off
When divert all is on, you hear broken dial tone when you lift the handset. You can
still make calls. Switching Divert all on takes the phone out of group.
To switch divert ON:
1. Lift the handset and immediately dial 0. You will hear the broken dial tone.
To switch Divert OFF:
1. Lift the handset and immediately dial 7. You will hear the normal dial tone.
INDeX 11.0 20AT Telephone User's Guide Diverting Calls – Page 19
38DHB0002UKHB Issue 1 (10/05/2004) Setting Up a Divert